Banking group Absa says that, in an effort to “fully digitalise” the Absa banking experience, it is equipping\u00a0its\u00a0front-line staff in branches with iPads.<\/p>\n
The group, which has approximately\u00a033,000\u00a0retail banking\u00a0staff, did not, however, elaborate on how many tablets it would dish out.<\/p>\n
\u201cAs part of a long-term plan to fully digitalise the Absa banking experience, and in order to make the lives of our employees and customers much easier, Absa will be embarking on a number of initiatives of which one is equipping our front-line staff in branches with iPads,” said\u00a0Arrie Rautenbach, Absa head of retail banking.<\/p>\n
“Our digital journey has already begun where Absa ATMs have evolved into transactional touch-points for our customers with services from the future such as a Scan n’ Pay functionality that allows customers to make bill payments or a new eStamp facility that allows customers the ability to get stamped, printed statements without entering the branch,”\u00a0Rautenbach said.<\/p>\n
He added that the group’s internet banking site, Absa Online, has also been transformed into a personal finance management tool with various transactional capabilities ranging from applying for insurance online to making online cross-boarder payments via Western Union.<\/p>\n
“This is all in line with our mission to become the go-to bank for South Africa,”\u00a0Rautenbach said.<\/p>\n
In October,\u00a0Absa said it committed more than R550-million to improve and enhance its ATM network and expand convenient self-service banking facilities.<\/p>\n
Absa claims the largest ATM footprint nationwide with more than 9,000 machines.<\/p>\n
The bank is also currently in the process of moving its mobile point-of-sale (POS) device, the Payment Pebble, into the next pilot phase, namely the open market with pre-selected merchants.<\/p>\n
Absa ploughs R550 million in ATM upgrade<\/strong><\/a><\/p>\n Absa app hits 200,000 downloads<\/strong><\/a><\/p>\n Absa explains mobile payment device delay<\/strong><\/a><\/p>\n