The SA National Roads Agency Limited (Sanral) admits some glitches have been experienced in the e-toll collection system, The Citizen reported on Friday.<\/p>\n
Spokesman Vusi Mona told the newspaper there had been some “genuine” complaints about the system.<\/p>\n
“There are genuine customer complaints. There is no system that is foolproof and 100 percent correct.”<\/p>\n
He said there were not a large number of such complaints, however, and those complaints lodged with consumer satisfaction website Hellopeter.com were being handled by Sanral’s public relations department.<\/p>\n
Mona said the agency had acquired motorists’ cellphone numbers legally through the Electronic National Administration Traffic Information System (eNatis).<\/p>\n
“We are not breaking any laws or violating people’s privacy,” he said.<\/p>\n
Motorists coming around to e-tolls: Sanral<\/strong><\/a><\/p>\n New e-tag sales stats from Sanral<\/strong><\/a><\/p>\n Sanral and JPSA clash over e-tolls<\/strong><\/a><\/p>\n