{"id":51542,"date":"2014-01-19T12:00:12","date_gmt":"2014-01-19T10:00:12","guid":{"rendered":"http:\/\/businesstech.co.za\/news\/?p=51542"},"modified":"2014-01-20T09:12:14","modified_gmt":"2014-01-20T07:12:14","slug":"sanral-says-e-tolls-a-success","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/trending\/51542\/sanral-says-e-tolls-a-success\/","title":{"rendered":"Sanral says e-tolls a success"},"content":{"rendered":"

The SA National Roads Agency Limited (Sanral<\/a>) has defended its ‘firm’ stance in collecting outstanding e-toll fees, adding that the system has been a success since it launched on December 3, 2013.<\/p>\n

In an interview with SABC News, Sanral spokesman\u00a0Vusi Mona<\/a> said:\u00a0\u201cThere seems to be a suggestion by some in society, that Sanral should go soft on this, and plead to get this money (for e-tolls), we don\u2019t think that being firm, and saying you owe so much, please pay, is being\u00a0threatening.\u201d<\/p>\n

“It also shows a lack of understanding of the system,” he added.<\/p>\n

Scores of motorists took to social networks\u00a0including\u00a0Twitter, Facebook and\u00a0online customer service site, Hellopeter to vent their anger over incorrect\u00a0e-toll bills being sent to them via e-mail and SMS.<\/p>\n

Road users were also unhappy about the threatening tone Sanral used in requesting money for unpaid bills.<\/p>\n

People are incensed that Sanral is contacting them assuming a prior relationship and threatening them,\u201d said Opposition To Urban Tolling Alliance<\/a>‘s\u00a0John Clark.<\/p>\n

Mona further\u00a0heralded\u00a0the\u00a0e-toll system a success in an interview on BusinessDay TV.<\/p>\n

He said that as with\u00a0any new system there would be teething problems.<\/p>\n

“We will not dismiss the existence of customer complaints. There are genuine customer complaints, but these are not in the thousands as they are projected to be.”<\/p>\n

He said that the company has a service provider in place to monitor the number of complaints which are then further monitored regarding the turnaround time o at which these complaints are resolved.<\/p>\n

He noted that the complaints come in an environment where there is opposition against e-tolling. \u201cThere will be opposition disguised as customer complaints. I say so guardedly, having said earlier that some are really genuine.\u201d<\/p>\n

The obligation to pay your toll actually happens as you pass under the gantry, Mona noted.<\/p>\n

Mona said the agency had acquired motorists\u2019 cellphone numbers legally through the Electronic National Administration Traffic Information System (eNatis).<\/p>\n

\u201cWe are not breaking any laws or violating people\u2019s privacy,\u201d he said.<\/p>\n

More on e-tolls<\/h3>\n

E-toll system faulty: Sanral<\/strong><\/a><\/p>\n

Motorists coming around to e-tolls: Sanral<\/strong><\/a><\/p>\n

New e-tag sales stats from Sanral<\/strong><\/a><\/p>\n

Sanral and JPSA clash over e-tolls<\/strong><\/a><\/p>\n

Sanral stands by e-tag sales figures<\/strong><\/a><\/p>\n

Sanral e-tag numbers a lie: Outa<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Sanral has defended its ‘firm’ stance in collecting outstanding e-toll fees, adding that the system has been a success since it launched on December 3, 2013.<\/p>\n","protected":false},"author":10,"featured_media":47184,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[1804,26,1988,429,6793],"class_list":["post-51542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trending","tag-e-tolls","tag-headline","tag-outa","tag-sanral","tag-vusi-mona"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/51542","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=51542"}],"version-history":[{"count":7,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/51542\/revisions"}],"predecessor-version":[{"id":51881,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/51542\/revisions\/51881"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/47184"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=51542"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=51542"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=51542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}