{"id":522500,"date":"2021-09-21T10:51:56","date_gmt":"2021-09-21T08:51:56","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=522500"},"modified":"2021-10-08T11:11:16","modified_gmt":"2021-10-08T09:11:16","slug":"enhance-your-customer-service-with-euphoria-and-zendesk","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/industry-news\/522500\/enhance-your-customer-service-with-euphoria-and-zendesk\/","title":{"rendered":"Enhance your customer service with Euphoria and Zendesk"},"content":{"rendered":"<p><strong><a href=\"https:\/\/euphoria.co.za\/pr\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September\" target=\"_blank\" rel=\"noopener\">Euphoria Telecom<\/a><\/strong> has officially added <strong><a href=\"https:\/\/www.zendesk.co.uk\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a><\/strong> integration to its full-service VoIP, cloud-hosted business telephony platform. This enhances customer service capabilities for business using Zendesk\u2019s CRM software platforms.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/euphoria.co.za\/pr\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September\" target=\"_blank\" rel=\"noopener\">Click here to learn more about Euphoria Telecom<\/a><\/strong>.<\/li>\n<\/ul>\n<p>Customers are becoming more demanding, and excellent service is a competitive differentiator.<\/p>\n<p><strong><a href=\"https:\/\/hyken.com\/2020aca\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September\" target=\"_blank\" rel=\"noopener\">Some 96% of customers<\/a><\/strong> will leave a business because of bad service, according to a 2020 study. A further 62% will pay more for better service.<\/p>\n<p>Euphoria Telecom is putting excellent customer relationships at the forefront of its offerings by <strong><a href=\"https:\/\/www.zendesk.com\/apps\/support\/euphoria-cloud-phone\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September\" target=\"_blank\" rel=\"noopener\">adding Zendesk<\/a><\/strong> to its expanding range of third-party software enhancements.<\/p>\n<p><strong><a href=\"https:\/\/euphoria.co.za\/pr\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September\" target=\"_blank\" rel=\"noopener\">Euphoria Telecom<\/a><\/strong> offers a VoIP, cloud-hosted PABX solution that caters to businesses of all sizes, with no long-term contracts and unprecedented control and efficiency.<\/p>\n<p>It recently integrated <strong><a href=\"https:\/\/www.microsoft.com\/en-za\/microsoft-teams\/group-chat-software?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September\" target=\"_blank\" rel=\"noopener\">Microsoft Teams<\/a><\/strong> to enable users to get critical features like call queues, reporting and analytics, and a selection of other remote communications features that the Euphoria platform provides &#8211; all while working in Teams.<\/p>\n<p>With Zendesk, Euphoria is enabling Zendesk customers to get the enhanced PABX functionality Euphoria offers, and to make calls within the Zendesk platform.<\/p>\n<p>This means service and support teams have access to their phone, diallers and all relevant customer information in one place.<\/p>\n<p>\u201cThis means agents can deliver a better, seamless and more efficient customer experience,\u201d says Euphoria Telecom CEO John Woollam.<\/p>\n<p>\u201cCustomers will also get enhanced call insights, reporting and functionality from the integration.\u201d<\/p>\n<p>Euphoria is continuing to integrate third-party offerings into its platform in a bid to make it easy for businesses to reach their customers &#8211; and be reached by them &#8211; wherever they are, whenever they need to, using the platforms that make the most sense for them.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Euphoria Telecom has officially added Zendesk integration to its full-service VoIP, cloud-hosted business telephony platform. This enhances customer service capabilities for business using Zendesk\u2019s CRM software platforms.<\/p>\n","protected":false},"author":57,"featured_media":522510,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10459],"tags":[11134],"class_list":["post-522500","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-euphoria-telecom"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/522500","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=522500"}],"version-history":[{"count":3,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/522500\/revisions"}],"predecessor-version":[{"id":527828,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/522500\/revisions\/527828"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/522510"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=522500"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=522500"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=522500"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}