African Bank has confirmed that one of its appointed professional debt recovery partners, Debt-IN, was targeted by cybercriminals in April 2021.<\/p>\n
At the time, expert security advice concluded that there was no evidence that the ransomware attack had resulted in a data breach – however, Debt-IN is now aware that the personal data of certain customers, including a number of African Bank Loan customers under debt review, has been compromised.<\/p>\n
The bank said that Debt-IN is confident that no data shared post 1 April 2021 has been compromised.<\/p>\n
“A robust mitigation plan has been implemented by Debt-IN to contain and reduce any further adverse impact,” it said. “We have been collaborating with Debt-IN to address this breach. We have notified the relevant regulatory authorities and we are also in the process of alerting customers who have been affected, via email and SMS.”<\/p>\n
As an additional precautionary step, African Bank\u2019s fraud prevention team has enhanced security measures to protect all customers.<\/p>\n
“If you detect any suspicious activity, or feel that your information has been compromised, you can apply for a free Protective Registration listing with the Southern African Fraud Prevention Services (SAFPS),\u201d the bank said.<\/p>\n