Parliament’s transport portfolio committee will be briefed on Gauteng’s e-tolls on Tuesday, SA National Roads Agency Limited (Sanral) said.<\/p>\n
“We look forward to the opportunity to explain what went wrong with e-tolling, but also what went right,” spokesman Vusi Mona said in a statement on Monday.<\/p>\n
Sanral would also reconsider the wording used in some customer correspondence as it “may unintentionally also have been too aggressive”.<\/p>\n
Of the 2.6 million vehicles that used e-toll roads each month, 0.3 percent had complained about the system. Mona apologised for any inconvenience caused.<\/p>\n
“We close out the bulk of complaints within five days. Over 85 percent are resolved by giving clarifications,” he said.<\/p>\n
This indicated that customers needed to be better educated about the e-tolling system.<\/p>\n
Mona said some people received wrong invoices because of inaccurate or outdated information on the electronic national administration traffic information system (eNatis).<\/p>\n
“We will be initiating a campaign to remind vehicle owners of their legal responsibilities regarding eNatis.”<\/p>\n
Mona said Sanral would use its meeting with the parliamentary portfolio committee to communicate the present status of e-tolling and Sanral’s plans for improving the system.<\/p>\n
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