{"id":53726,"date":"2014-03-09T00:05:19","date_gmt":"2014-03-08T22:05:19","guid":{"rendered":"http:\/\/businesstech.co.za\/news\/?p=53726"},"modified":"2014-03-08T07:15:57","modified_gmt":"2014-03-08T05:15:57","slug":"10-statements-of-grievance-against-e-tolls","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/trending\/53726\/10-statements-of-grievance-against-e-tolls\/","title":{"rendered":"10 statements of grievance against e-tolls"},"content":{"rendered":"

The Opposition to Urban Tolling Alliance (Outa<\/a>) recently handed over a document to the\u00a0the Office of the Public Protector outlining some of the 1,400 grievances it\u00a0received\u00a0from\u00a0“angry, anxious, confused, and exasperated members of the public” regarding Sanral’s e-toll system.<\/p>\n

Outa outlined a number of grievances in order to\u00a0give clarity and simplicity to the complexity of complaints by the hundreds of people who contacted the group.<\/p>\n

Ten statements of grievance:<\/strong><\/p>\n

    \n
  1. Dishonesty in reporting on the sales of e-tags, by fabricating an illusionary and selfdeceiving impression that the system is functioning according to plan, and for failing to\u00a0take users into their confidence on the extent of the security breaches after the Sanral IT\u00a0systems were hacked, nor notifying the user base as a whole that their personal data\u00a0may have leaked.<\/li>\n
  2. Abuse of their authority and power by sending unjustified, inaccurate and offensive\u00a0messages to people, which have provoked needless fear and anxiety and undermined\u00a0the legitimacy of the State in its function to uphold the Rule of Law.<\/li>\n
  3. Discrimination against \u201calternative users\u201d of the freeways by failing to provide the\u00a0promised level of service to take advantage of discounts, process their payments via\u00a0internet banking, and provide documentation for normal accounting purposes.<\/li>\n
  4. Unfairly penalised alternative users with exorbitant and extortionist tariffs if they do not\u00a0pay their e-toll bills promptly, while failing to provide users with accurate and timely tax\u00a0invoices and proof of the usage charged.<\/li>\n
  5. Maladministration of the data bases and mismanagement of the IT systems by failing to\u00a0ensure the necessary data integrity of primary sources and clean up the system, while\u00a0expecting the users to take responsibility for initiating remedies to correct the errors\u00a0and problems.<\/li>\n
  6. Obtaining personal information of people by violating their right to privacy.<\/li>\n
  7. Discourtesy to people seeking redress and explanation for errors and problems that\u00a0have arisen from internal problems.<\/li>\n
  8. Failure to give complainants access to information necessary for the exercise and\u00a0protection of their constitutional rights, and specifically their consumer rights.<\/li>\n
  9. Failure to provide reasonable and transparent justification for decisions taken by the\u00a0authorities with respect to public money.<\/li>\n
  10. Failure to provide the advertised discounts for users who have bought e-tags and have\u00a0signed Sanral terms and conditions.<\/li>\n<\/ol>\n

    More on e-tolls<\/h3>\n

    Public protector called in e-toll billing mess<\/strong><\/a><\/p>\n

    How to stop e-tolling in Gauteng<\/strong><\/a><\/p>\n

    Outa is wrong about e-tag sales: Sanral<\/strong><\/a><\/p>\n

    Don\u2019t just listen to Sanral, Outa urges MPs<\/strong><\/a><\/p>\n

    Why e-tolls are unconstitutional<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

    Outa recently handed over a document to the the Office of the Public Protector outlining some of the grievances it received from angry members of the public regarding e-tolls.<\/p>\n","protected":false},"author":10,"featured_media":52272,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[1804,26,1988,429],"class_list":["post-53726","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trending","tag-e-tolls","tag-headline","tag-outa","tag-sanral"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/53726","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=53726"}],"version-history":[{"count":3,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/53726\/revisions"}],"predecessor-version":[{"id":53729,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/53726\/revisions\/53729"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/52272"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=53726"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=53726"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=53726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}