Telkom CEO Sipho Maseko has told staff in an internal letter that successes achieved over the past year – under extremely challenging circumstances – have reinforced that “Telkom is a remarkable place, with remarkable people”.<\/p>\n
In the letter Maseko reflects on his first year at the helm of Telkom, saying that he came to the company recognising that it has \u201cenormous challenges\u201d.<\/p>\n
He noted that, while Telkom has had a “few good wins” in the past year, the company has to \u201cface up to a hard truth\u201d as it turns to the next financial year.<\/p>\n
\u201cWe still need to do a lot more,\u201d Maseko wrote. \u201cWe must recognise that we have a challenging year ahead of us, one that will require even more effort from all of us.\u201d<\/p>\n
Maseko said that, despite these challenges, efforts to turn Telkom around have already started to bear fruit.<\/p>\n
The company lead said that Telkom has overcome challenges in many ways in the past year:<\/p>\n
Growing shareholder confidence in Telkom has also lead to a share price increase from R11 to R33 in the past 12 months, Maseko said.<\/p>\n
Among the areas that need improvement, Maseko said Telkom must focus on is its customer experience.<\/p>\n
\u201cThis is our biggest challenge and our biggest opportunity,\u201d Maseko wrote.<\/p>\n
Maseko said that Telkom will focus on making it every employee\u2019s job to improve the experience of its customers in the coming year.<\/p>\n
The CEO also noted that the operator plans to launch \u201cexciting new products and services\u201d.<\/p>\n
Telkom sees improved earnings<\/a><\/strong><\/p>\n Telkom and MTN tie up network agreement<\/strong><\/a><\/p>\n