{"id":570764,"date":"2022-03-24T10:38:11","date_gmt":"2022-03-24T08:38:11","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=570764"},"modified":"2022-03-25T11:08:16","modified_gmt":"2022-03-25T09:08:16","slug":"discover-seamless-crm-integration-with-zoho-and-more-from-euphoria-telecom","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/industry-news\/570764\/discover-seamless-crm-integration-with-zoho-and-more-from-euphoria-telecom\/","title":{"rendered":"Discover seamless CRM integration with Zoho and more from Euphoria Telecom"},"content":{"rendered":"<p><strong><a href=\"https:\/\/euphoria.co.za\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=March+2022\" target=\"_blank\" rel=\"noopener\">Euphoria Telecom\u2019s<\/a><\/strong> full-service VoIP, cloud-hosted business telephony platform has added another valuable Customer Relationship Management (CRM) tool to its integrated third-party software offerings.<\/p>\n<p><strong><a href=\"https:\/\/www.zoho.com\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=March+2022\" target=\"_blank\" rel=\"noopener\">Zoho CRM<\/a><\/strong> is the industry&#8217;s first context-aware help desk.<\/p>\n<p>This omnichannel customer service software platform is specifically designed to boost your call centre agents\u2019 productivity and transform your customer service efforts for the better.<\/p>\n<p>Zoho is the latest addition to Euphoria\u2019s growing selection of integrated platforms that put customer service first.<\/p>\n<p>Other integrated products include <strong><a href=\"https:\/\/www.microsoft.com\/en-za\/microsoft-teams\/group-chat-software?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=March+2022\" target=\"_blank\" rel=\"noopener\">Microsoft Teams<\/a><\/strong>, Freshworks\u2019 digital ticketing solution <strong><a href=\"https:\/\/www.freshworks.com\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=March+2022\" target=\"_blank\" rel=\"noopener\">Freshdesk<\/a><\/strong> and <strong><a href=\"https:\/\/www.zendesk.co.uk\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=March+2022\" target=\"_blank\" rel=\"noopener\">Zendesk\u2019s<\/a><\/strong> CRM software.<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/euphoria.co.za\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=March+2022\" target=\"_blank\" rel=\"noopener\">Click here to learn more about Euphoria Telecom.<\/a><\/strong><\/li>\n<\/ul>\n<h3 class=\"my-4\">What does Zoho CRM mean for Euphoria and Zoho\u2019s customers?<\/h3>\n<p>If you are already a Zoho Support Suite customer, you can embed your Euphoria extension into the Zoho interface.<\/p>\n<p>This means contact information will automatically be pulled up when you call a customer or a customer calls you.<\/p>\n<p>As soon as an agent starts typing the customer\u2019s name or number, the system will automatically search for a contact.<\/p>\n<p>If it finds one, it will instantly pull up the customer\u2019s profile, allowing the agent to open it, read notes and access the customer\u2019s full history with your business.<\/p>\n<p>Any information related to your customer calls will also be pulled into Zoho under the customer profile.<\/p>\n<p>For example, any previous calls with the customer will reflect, with a link to past call recordings.<\/p>\n<p>The best part about Zoho CRM integration is that it gives your teams a single user interface where they can access all of the high-level PABX functionality Euphoria delivers, combined with Zoho\u2019s top-class CRM features.<\/p>\n<h3 class=\"my-4\">Why CRM integration matters<\/h3>\n<p>Integration of third-party technologies like Zoho CRM, MS Teams, Freshworks, Freshdesk and Zendesk take the stress out of communication and customer relationship management for call centre agents.<\/p>\n<p>Every call experience is streamlined for Euphoria\u2019s customers, which makes customer satisfaction more likely every time.<\/p>\n<p>According to <strong><a href=\"https:\/\/www.zendesk.com\/blog\/customer-expectations-meet-rising-demands\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=March+2022\" target=\"_blank\" rel=\"noopener\">Zendesk\u2019s 2021 Customer Experience Trends Report<\/a><\/strong>, the stakes are getting higher for businesses in terms of customer satisfaction.<\/p>\n<p>Eighty percent of people surveyed said they would take their business to a competitor after more than one bad customer service experience.<\/p>\n<p>Customers are becoming more demanding, and excellent service is the singular competitive differentiator that could help your business stay ahead.<\/p>\n<p>Equipping call centre agents with the integrated tools they need to enhance the customer experience is your ace in the hole.<\/p>\n<p>A <a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/2771217\/Content\/2018%20Customer%20Service%20Expectations%20Gladly.pdf?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=March+2022\" target=\"_blank\" rel=\"noopener\"><strong>2018 Customer Service Expectations survey<\/strong><\/a> revealed that 68% of respondents would pay more for products and services from companies with a strong record of good customer service.<\/p>\n<p>But 61% felt that they were treated like case numbers rather than people in their interactions with service providers.<\/p>\n<p>Euphoria\u2019s integrated CRM tools give businesses instant access to all the relevant customer details they need to personalise the caller\u2019s experience.<\/p>\n<p>Wait times are minimised and verification times are reduced drastically, as all the relevant customer data appears as soon as the caller\u2019s name is entered into the Zoho CRM system.<\/p>\n<h3 class=\"my-4\">A better customer experience every time<\/h3>\n<p>\u201cIntegrated CRM tools add great value for our customers because their teams now have the power to deliver a more personal, efficient and seamless customer experience with every interaction,\u201d says Euphoria Telecom CEO John Woollam.<\/p>\n<p>Woollam continues, \u201cIn our current context, data proves that customer expectations are higher than ever before.&#8221;<\/p>\n<p>&#8220;Effective CRM tools make it easier for call centres to keep their customers at the centre of their universes, making customer satisfaction a natural conclusion.\u201d<\/p>\n<p>Euphoria Telecom\u2019s powerful business telephone solution has a full suite of interchangeable working features and a growing selection of integrated third-party software offerings that make it easier to keep your customers satisfied and coming back for more.<\/p>\n<p>Have you considered how well you\u2019re serving your customers today?<\/p>\n<p>Contact Euphoria to bring out the best in your CRM strategy and you may never need to consider it again.<\/p>\n<p>Contact Euphoria on <strong>087 094 5999<\/strong> to boost your call centre\u2019s productivity now, or find out more on <a href=\"https:\/\/euphoria.co.za\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=March+2022\" target=\"_blank\" rel=\"noopener\"><strong>euphoria.co.za.<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Euphoria Telecom\u2019s full-service VoIP, cloud-hosted business telephony platform has added another valuable Customer Relationship Management (CRM) tool to its integrated third-party software offerings.<\/p>\n","protected":false},"author":57,"featured_media":570766,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10459],"tags":[11134],"class_list":["post-570764","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-euphoria-telecom"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/570764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=570764"}],"version-history":[{"count":2,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/570764\/revisions"}],"predecessor-version":[{"id":571446,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/570764\/revisions\/571446"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/570766"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=570764"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=570764"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=570764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}