Chris Buchanan is the Dell Technologies Client Solutions Director for Southern Africa and Russia.<\/p>\n
He is dedicated to using technology to empower and improve communities through superior end-user experiences.<\/p>\n
Buchanan and his team achieve this by leveraging the optimal combinations of the technology available to produce tangible results for medium businesses, enterprises, home users, and high-performance enthusiasts.<\/p>\n
He has earned a Degree in Business Economics and an Honours Degree in Business Economics from Stellenbosch University, as well as a Marketing Diploma from the Institute of Marketing Management.<\/p>\n
In this episode of Business Talk, Buchanan discusses the importance of employees having access to comprehensive support should they require assistance with the digital devices they use for work.<\/p>\n
He highlights that most standard support contracts still don\u2019t cater to remote working, and are instead limited to employees who are working from the organisation\u2019s head office.<\/p>\n
Buchanan explains why this is a problem, emphasizing that, if anything, remote workers are expected to be more self-sufficient when managing their systems, which means these employees definitely need to have access to support for their devices.<\/p>\n
He then details what Dell Technologies\u2019 ProSupport warranty entails – including how it leverages Intel innovation – before talking about what ProSupport does better than its competitors.<\/p>\n
Buchanan also discusses the differences between ProSupport and ProSupport Plus, which also offers built-in Intel innovation.<\/p>\n
He then expands on Dell Technologies\u2019 recent announcement that it will be helping local businesses retire their IT equipment sustainably.<\/p>\n
Buchanan concludes with valuable advice for businesses looking to prioritise security during the purchasing process.<\/p>\n
The full Business Talk interview with Chris Buchanan can be watched below.<\/p>\n