{"id":581564,"date":"2022-04-28T16:59:39","date_gmt":"2022-04-28T14:59:39","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=581564"},"modified":"2022-04-28T16:59:39","modified_gmt":"2022-04-28T14:59:39","slug":"you-can-now-talk-to-dis-chem-on-whatsapp","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/enterprise\/581564\/you-can-now-talk-to-dis-chem-on-whatsapp\/","title":{"rendered":"You can now talk to Dis-Chem on WhatsApp"},"content":{"rendered":"<p>Retailer Dis-Chem Pharmacies has partnered with chat commerce specialist Clickatell, to enable WhatsApp as its customer communication channel to engage with its customers.<\/p>\n<p>Dis-Chem customers can now quickly and easily access various services through WhatsApp by sending \u201cHi\u201d to 0860 347 243.<\/p>\n<p>The menu then allows shoppers to choose which action they want to perform including:<\/p>\n<ul>\n<li>Registering for a Benefit Card<\/li>\n<li>Existing members can update their personal details<\/li>\n<li>Checking loyalty points<\/li>\n<li>Reporting lost or stolen cards and receiving a digital replacement immediately<\/li>\n<li>Registering for Dis-Chem\u2019s Baby Programme<\/li>\n<\/ul>\n<p>Dis-Chem will also use the channel to alert customers when their repeat medication is due for collection, or when delivery from their preferred store is ready through \u201cPack My Meds\u201d.<\/p>\n<p>Pack My Meds is Dis-Chem\u2019s online repeat medicine ordering platform.<\/p>\n<p>\u201cConsumers have shown they prefer to use chat channels, and WhatsApp in particular, to engage with each other and with their favourite brands,\u201d said Clickatell commercial senior vice president for growth markets Werner Lindemann.<\/p>\n<p>\u201cDelivering the WhatsApp channel to our customers resolves an immediate customer experience need, adds to our ability to continue to deliver superior convenience, and gives us an excellent opportunity to expand our digital offering in the future,\u201d said Dis-Chem loyalty and consumer rewards head Lynne Blignaut.<\/p>\n<p>\u201cOur teams have worked closely to ensure our customers will find the user interface intuitive and the service immediately convenient and valuable.\u201d<\/p>\n<hr \/>\n<p><strong>Read: <a href=\"https:\/\/businesstech.co.za\/news\/technology\/565078\/deleting-or-sending-these-whatsapp-messages-can-get-you-in-trouble-at-work-in-south-africa\/\" target=\"_blank\" rel=\"noopener\">Deleting or sending these WhatsApp messages can get you in trouble at work in South Africa<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Retailer Dis-Chem Pharmacies has partnered with chat commerce specialist Clickatell, to enable WhatsApp as its customer communication channel to engage with its customers.<\/p>\n","protected":false},"author":10,"featured_media":510890,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13700],"tags":[11649,26,2118],"class_list":["post-581564","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-enterprise","tag-dis-chem","tag-headline","tag-whatsapp"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/581564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=581564"}],"version-history":[{"count":1,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/581564\/revisions"}],"predecessor-version":[{"id":581566,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/581564\/revisions\/581566"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/510890"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=581564"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=581564"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=581564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}