{"id":618019,"date":"2022-08-18T13:38:03","date_gmt":"2022-08-18T11:38:03","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=618019"},"modified":"2022-08-18T13:38:03","modified_gmt":"2022-08-18T11:38:03","slug":"flysafair-launches-whatsapp-check-in-heres-how-it-works","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/business\/618019\/flysafair-launches-whatsapp-check-in-heres-how-it-works\/","title":{"rendered":"Flysafair launches WhatsApp check-in &#8211; here&#8217;s how it works"},"content":{"rendered":"<p>Low-cost carrier FlySafair has added new features to its WhatsApp business account, allowing passengers to search for their booking and check-in for their flight directly within the messaging app.<\/p>\n<p>&#8220;The new WhatsApp features are just some of the many ways we are constantly looking to create a frictionless travel experience from booking to arrival,&#8221; said Kirby Gordon, chief marketing officer at FlySafair.<\/p>\n<p>&#8220;By adding these new services, we\u2019re able to offer our passengers more choice when it comes to their journey.&#8221;<\/p>\n<p>Gordon said FlySafair\u2019s WhatsApp booking management features would be useful for those in areas where connectivity is low and the chance of the website or app timing out, as a result, is high.<\/p>\n<p>\u201cWhere internet access proves to be less reliable, passengers can bypass the website and app to easily search their flight details and check-in via WhatsApp, ensuring complete peace of mind before arriving at the airport.\u201d<\/p>\n<p>To access the WhatsApp services, passengers can:<\/p>\n<ul>\n<li>Send a message to the FlySafair business account on 087 357 0030.<\/li>\n<li>Say \u201cHi\u201d to bring up a menu with different options.<\/li>\n<li>Select option 2 for check-in<\/li>\n<li>Follow the prompts to receive the boarding pass via the messaging app.<\/li>\n<li>To review a booking, select option 1 and follow the message prompts to pull up the flight details.<\/li>\n<\/ul>\n<p>Flysafair said that in the next couple of weeks, passengers will also be able to add a bag to an existing booking and buy a food voucher through the messaging app.<\/p>\n<p>&#8220;These new features build on the airline\u2019s existing suite of WhatsApp services, which include the sending of boarding passes after check-in via the website or app, as well as direct messaging capabilities with the airline\u2019s customer service agents,&#8221; it said.<\/p>\n<hr \/>\n<p><strong>Read: <a href=\"https:\/\/businesstech.co.za\/news\/business\/598698\/flysafair-to-add-new-routes-after-rivals-collapse\/\" rel=\"bookmark\">FlySafair to add new routes after rival\u2019s collapse<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Low-cost carrier FlySafair has added new features to its WhatsApp business account, allowing passengers to search for their booking and check in for their flight directly within the messaging app.<\/p>\n","protected":false},"author":10,"featured_media":618021,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9872],"tags":[10020,26],"class_list":["post-618019","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-flysafair","tag-headline"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/618019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=618019"}],"version-history":[{"count":4,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/618019\/revisions"}],"predecessor-version":[{"id":618031,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/618019\/revisions\/618031"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/618021"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=618019"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=618019"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=618019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}