{"id":669525,"date":"2023-03-02T11:12:16","date_gmt":"2023-03-02T09:12:16","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=669525"},"modified":"2023-03-02T11:12:16","modified_gmt":"2023-03-02T09:12:16","slug":"fnb-adding-wealthier-clients-as-it-hits-8-million-customers-in-south-africa","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/banking\/669525\/fnb-adding-wealthier-clients-as-it-hits-8-million-customers-in-south-africa\/","title":{"rendered":"FNB adding wealthier clients as it hits 8 million customers in South Africa"},"content":{"rendered":"<p>Financial services group FNB says it has added 360,000 new retail customers over the last financial year, taking its total active retail customer base to over 8 million.<\/p>\n<p>Reporting its interim results for the six months ending December 2022 on Thursday (2 March), the group showed a significant jump in profits for the period, along with a healthy increase in active customers across its operations.<\/p>\n<p>The group said its upward performance was driven by growth in customers, transactions as well as deposits.<\/p>\n<p>&#8220;The results follow recent investments to refresh FNB&#8217;s brand and digital interfaces and the renewed focus on being advice-led in our efforts to help customers through our integrated financial services model,&#8221; it said.<\/p>\n<p>The group saw a notable uptick in its &#8220;private&#8221; client base &#8211; banking customers earning more than R450,000 a year &#8211; which jumped 11% to 1.87 million people. Half of the new retail customers FNB added in the half-year period were in this group (180,000), with the balance being in the &#8220;personal&#8221; client base.<\/p>\n<p>Including commercial customers, FNB&#8217;s South African client base now sits at 9.24 million (up 5%) while total active customers across the entire group also increased by 5% to 11.22 million.<\/p>\n<p>Key highlights are:<\/p>\n<ul>\n<li>Profit before tax increased by 16% to R15.902 billion<\/li>\n<li>Deposits increased by 11% to R810.9 billion<\/li>\n<li>Advances increased by 8% to R507.1 billion<\/li>\n<li>Overall transaction volumes increased by 15% to 1.8 billion transactions<\/li>\n<li>Digitally active customers increased by 8% to 6.73 million<\/li>\n<li>Digital logins by customers totalled 878 million<\/li>\n<li>eBucks awarded increased by 9% to R1.1 billion<\/li>\n<\/ul>\n<p>As one of the country&#8217;s biggest banks, FNB said it saw a significant increase in people using its digital portals, with logins exceeding 878 million and the FNB app itself contributing 603 logins. EWallet customers were up 6% to 6.36 million.<\/p>\n<p>The FNB App&#8217;s active transactional users surpassed 5 million, setting a new monthly record of 103 million logins in October 2022, it said.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-669613\" src=\"https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2023\/03\/FNB-customers.png\" alt=\"\" width=\"548\" height=\"595\" srcset=\"https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2023\/03\/FNB-customers.png 548w, https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2023\/03\/FNB-customers-276x300.png 276w\" sizes=\"auto, (max-width: 548px) 100vw, 548px\" \/><\/p>\n<p>&#8220;We&#8217;re seeing a growing number of customers taking up our digitally displayed offers, with 6.5 million pro-active pre-approved offers taken up in just six months, an increase of 21%.&#8221;<\/p>\n<p>&#8220;The appetite for digital payments continues to rise, with customers making 41.9 million smart device payments with 3.9 million virtual cards and R15 billion in payments,&#8221; said FNB.<\/p>\n<p>In terms of its retail business, the bank paid out R8 billion to first-time property buyers and R40 million in student loans.<\/p>\n<p>The company&#8217;s wealth and investments also increased substantially, with the number of premium accounts increasing to 604,000 (up 3%) and a total of R71.5 billion in assets being managed.<\/p>\n<p>Regarding telecommunications, FNB Connect increased the number of active sims to 879,000, up 4%.<\/p>\n<p>The bank reported that its commercial segment&#8217;s half-year performance was bolstered by growth in both customers (up 5%) and deposits (up 15%).<\/p>\n<p><strong>FirstRand results<\/strong><\/p>\n<p>FNB represents the retail and commercial operations of the FirstRand Group.<\/p>\n<p>For the interim period to December 2022, the FirstRand Group reported a 15% jump in normalised earnings to R18 billion, and net asset value up 2% to R166.4 billion.<\/p>\n<p>The group declared an interim dividend of 189 cents per share.<\/p>\n<p>FirstRand said that its growth was driven by a solid underlying operational performance and by continued momentum in new business origination in all of its large lending portfolios.<\/p>\n<p>As reflected in the FNB results this also included excellent growth in deposits and a particularly strong showing by the group\u2019s transactional franchise &#8211; measured by customer growth and volumes.<\/p>\n<p>&#8220;This strong earnings print, supported by capital optimisation, resulted in a normalised return on equity of 21.8%, which is at the top end of the target range of 18% to 22%. In addition, the group produced R6.2 billion of economic profit, FirstRand\u2019s key measure for shareholder value creation, which is now above pre-pandemic levels,&#8221; it said.<\/p>\n<p>In its lending business, the group said that it was still targeting low-risk clients, however.<\/p>\n<p>&#8220;Retail lending in secured products, such as residential mortgages and vehicle and asset finance, continues to be focused on low- to medium-risk customers. This mix of advances growth has resulted in some margin compression, but the group believes it continues to capture a higher share of low- and medium-risk business whilst satisfying the needs of customers.&#8221;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><strong>Read: <a href=\"https:\/\/businesstech.co.za\/news\/banking\/668483\/one-of-south-africas-biggest-banks-is-betting-big-on-solar\/\" target=\"_blank\" rel=\"noopener\">One of South Africa&#8217;s biggest banks is betting big on solar<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FNB reports overall positive results, flexing its muscles in the South African banking sphere.<\/p>\n","protected":false},"author":10,"featured_media":643559,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[961],"tags":[76,26],"class_list":["post-669525","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-fnb","tag-headline"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/669525","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=669525"}],"version-history":[{"count":7,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/669525\/revisions"}],"predecessor-version":[{"id":669629,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/669525\/revisions\/669629"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/643559"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=669525"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=669525"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=669525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}