{"id":678145,"date":"2023-04-05T06:46:45","date_gmt":"2023-04-05T04:46:45","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=678145"},"modified":"2023-04-05T06:46:45","modified_gmt":"2023-04-05T04:46:45","slug":"why-ip-telephony-is-critical-for-ecommerce-businesses","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/industry-news\/678145\/why-ip-telephony-is-critical-for-ecommerce-businesses\/","title":{"rendered":"Why IP telephony is critical for ecommerce businesses"},"content":{"rendered":"<p>The growth of the ecommerce sector is showing no signs of slowing. According to <a href=\"http:\/\/www.worldwideworx.com\/onlineretail2022\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=April+2023\" target=\"_blank\" rel=\"noopener\"><strong>World Wide Worx<\/strong><\/a>, the online retail sector alone grew 30% in 2022, to a total value of R55 billion.<\/p>\n<p><a href=\"https:\/\/www.statista.com\/outlook\/dmo\/ecommerce\/south-africa?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=April+2023\" target=\"_blank\" rel=\"noopener\"><strong>Statista estimates<\/strong><\/a> the ecommerce sector, of which online retail is only one subset, will reach $7.2 billion in South Africa in 2023.<\/p>\n<p>The substantial size of this market makes it critical to ensure these businesses get the support they need to thrive.<\/p>\n<ul>\n<li><a href=\"https:\/\/euphoria.co.za\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=April+2023\" target=\"_blank\" rel=\"noopener\"><strong>Click here to learn more about Euphoria Telecom.<\/strong><\/a><\/li>\n<\/ul>\n<p>Enabling these businesses to grow requires a mix of technology, networking and educational support.<\/p>\n<p>Telephony, in particular, can not only enable ecommerce businesses, but help them to increase revenue and improve productivity and reduce costs.<\/p>\n<p>No-one wants to be tied to their phone, or paying for calls unnecessarily.<\/p>\n<p>A cloud-based VoIP telephony solution, like <a href=\"https:\/\/euphoria.co.za\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=April+2023\" target=\"_blank\" rel=\"noopener\"><strong>Euphoria Telecom\u2019s<\/strong><\/a>, offers a mobile app which turns your cellphone into a landline phone.<\/p>\n<p>This means your teams can call each other &#8211; irrespective of where they are or what office someone is in &#8211; for free.<\/p>\n<p>Euphoria clients can also make free calls to other users on the Euphoria network.<\/p>\n<p>It\u2019s a time and cost-saver and means your customers will always be able to reach your business, on a single number, no matter how distributed your operation is &#8211; or whether the power at your office is on or off.<\/p>\n<p>Modern telephony technology, like Euphoria\u2019s, empowers businesses to expand their customer support during busy periods and manage calls from multiple channels, regardless of location.<\/p>\n<p>This translates into round-the-clock resolution of customer inquiries, resulting in improved customer satisfaction, increased customer loyalty, and better sales performance.<\/p>\n<p>By utilising Euphoria\u2019s world-class telephony system, companies can easily distribute incoming calls to their remote workforce, and seamlessly expand their team during high-volume sales periods, such as Easter, Black Friday and Cyber Monday.<\/p>\n<p>Additionally, sophisticated routing options enable customers to be automatically directed to the appropriate department or product specialist, ensuring timely and accurate assistance.<\/p>\n<p>Euphoria&#8217;s solution can also give businesses a digital receptionist to handle all calls, and can interface with CRM systems and applications like FreshDesk, Microsoft Teams and Zendesk, to support seamless management of channels and business activities.<\/p>\n<p>Critically, Euphoria\u2019s offering is also budget-friendly, giving customers savings of up to 70% over legacy landlines and 50% over on-site PBX systems.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Telephony can not only enable ecommerce businesses, but help them to increase revenue and improve productivity and reduce costs. <\/p>\n","protected":false},"author":57,"featured_media":678147,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10459],"tags":[11134],"class_list":["post-678145","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-euphoria-telecom"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/678145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=678145"}],"version-history":[{"count":1,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/678145\/revisions"}],"predecessor-version":[{"id":678149,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/678145\/revisions\/678149"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/678147"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=678145"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=678145"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=678145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}