{"id":704489,"date":"2023-07-17T07:57:47","date_gmt":"2023-07-17T05:57:47","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=704489"},"modified":"2023-07-17T07:57:47","modified_gmt":"2023-07-17T05:57:47","slug":"best-call-quality-in-south-africa-mtn-vs-vodacom-vs-cell-c-vs-telkom","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/mobile\/704489\/best-call-quality-in-south-africa-mtn-vs-vodacom-vs-cell-c-vs-telkom\/","title":{"rendered":"Best call quality in South Africa: MTN vs Vodacom vs Cell C vs Telkom"},"content":{"rendered":"\n

MyBroadband Insights has released its 2023 Mobile Voice Network Quality Report, which shows that MTN has the best mobile voice service in South Africa.<\/p>\n\n\n\n

The report is based on South Africa\u2019s biggest-ever mobile network quality test, conducted between 20 March and 24 April.<\/p>\n\n\n\n

Over the testing period, MyBroadband Insights travelled over 10,000 kilometres, made 93,912 calls, and recorded over 41,000 call minutes.<\/p>\n\n\n\n

MyBroadband Insights partnered with Analytico and Keysight distributor Coral-i for the extensive, country-wide network testing project.<\/p>\n\n\n\n

This project used Keysight\u2019s world-leading network testing platform, Nemo, to test a range of voice network quality variables.<\/p>\n\n\n\n

Network performance was also measured according to the latest End-user and Subscriber Charter from the industry regulator ICASA.<\/p>\n\n\n\n

The regulations require mobile operators to achieve an Average Call Setup Success Ratio (CSSR) of 98% and an Average Dropped Call Ratio (DCR) of below 3%.<\/p>\n\n\n\n

It further requires an Average Call Setup Time (CST) of below 9 seconds and an Average Speech Quality Mean Opinion Score (MOS) of higher than 3.<\/p>\n\n\n\n

MyBroadband Insights used the globally recognised European Telecommunications Standards Institute (ETSI) specification to rank the mobile operators\u2019 voice network quality.<\/p>\n\n\n\n

Voice network performance summary<\/strong><\/p>\n\n\n\n

MyBroadband Insights\u2019 extensive network quality testing project showed that MTN has the best mobile voice network in South Africa, followed by Vodacom, Cell C, and Telkom.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

It further revealed that the mobile operators struggle to meet the standards stipulated in ICASA\u2019s End-user and Subscriber Charter regulations.<\/p>\n\n\n\n

Looking at the individual ICASA categories revealed that there was not a consistent winner across all categories.<\/p>\n\n\n\n

MTN achieved the highest speech quality mean opinion score in South Africa, with an average value of 4.21. Vodacom was second, followed by Cell C and Telkom.<\/p>\n\n\n\n

MTN also achieved an average dropped call ratio of only 2.37%, far better than Vodacom at 3.41%, Telkom at 4.12%, and Cell C at 4.94%.<\/p>\n\n\n\n

Vodacom achieved an average call setup time of 1.82s, which was the best of all operators. MTN ranked second, followed by Telkom and Cell C.<\/p>\n\n\n\n

Telkom achieved an average call success ratio of 98.88%, well ahead of MTN at 98.20% and Cell C at 98.04%. Vodacom performed the worst at 97.96%.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

The test took place across all of South Africa’s major cities and metros, with different networks emerging at the top across each. The localised results are as follows:<\/p>\n\n\n\n

Location<\/strong><\/td>Best network<\/strong><\/td><\/tr>
Johannesburg<\/td>MTN<\/td><\/tr>
Cape Town<\/td>MTN<\/td><\/tr>
Pretoria<\/td>Cell C<\/td><\/tr>
Durban<\/td>Telkom<\/td><\/tr>
Bloemfontein<\/td>MTN<\/td><\/tr>
Centurion<\/td>Vodacom<\/td><\/tr>
Port Elizabeth<\/td>MTN<\/td><\/tr>
George<\/td>MTN<\/td><\/tr>
Potchefstroom<\/td>Telkom<\/td><\/tr>
Polokwane<\/td>MTN<\/td><\/tr>
Emalahleni & Middelburg<\/td>MTN<\/td><\/tr>
Nelspruit<\/td>MTN<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n
\n\n\n\n

Read: Government to protect MTN, Vodacom and others from extortion in Africa<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

MyBroadband Insights reveals which mobile network in South Africa provides the best voice call quality.<\/p>\n","protected":false},"author":10,"featured_media":704501,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[42,26,28,65,27],"class_list":["post-704489","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobile","tag-cell-c","tag-headline","tag-mtn","tag-telkom","tag-vodacom"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/704489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=704489"}],"version-history":[{"count":1,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/704489\/revisions"}],"predecessor-version":[{"id":704503,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/704489\/revisions\/704503"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/704501"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=704489"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=704489"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=704489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}