{"id":715072,"date":"2023-09-01T08:57:00","date_gmt":"2023-09-01T06:57:00","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=715072"},"modified":"2023-10-02T07:52:38","modified_gmt":"2023-10-02T05:52:38","slug":"google-cloud-helps-yazi-customers-evolve-their-businesses-in-africa","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/industry-news\/715072\/google-cloud-helps-yazi-customers-evolve-their-businesses-in-africa\/","title":{"rendered":"Google Cloud helps Yazi customers evolve their businesses in Africa"},"content":{"rendered":"\n<p>Digital business transformation specialists Yazi are leveraging Google Cloud to help their customers across Africa, evolve and grow into data-driven businesses \u2013 faster and at lower cost.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/www.digicloud.africa\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September+2023\" data-type=\"URL\" data-id=\"https:\/\/www.digicloud.africa\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September+2023\" target=\"_blank\"><strong>Click here to learn more about Digicloud Africa<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/goyazi.com\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September+2023\" data-type=\"URL\" data-id=\"https:\/\/goyazi.com\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September+2023\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Yazi<\/strong><\/a>, a partner of <strong><a href=\"https:\/\/www.digicloud.africa\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September+2023\" data-type=\"URL\" data-id=\"https:\/\/www.digicloud.africa\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September+2023\" target=\"_blank\" rel=\"noreferrer noopener\">Digicloud Africa<\/a><\/strong>, Google&#8217;s chosen reseller enablement partner in Africa, grew out of an edtech firm and is now using Google Cloud tools to help customers migrate, secure and manage their environments.<\/p>\n\n\n\n<p>Yazi co-founders CEO Rama Zomaletho and Chief Business Officer Andrew Nagengast say the tools and features in the Google Cloud ecosystem are enabling their business to help customers migrate to the cloud and transform their businesses.<\/p>\n\n\n\n<p>Zomaletho explains that Yazi, Based&nbsp; in Ghana with several satellite offices, has seen a growing demand for cloud migration and digital transformation support in Africa. <\/p>\n\n\n\n<p>\u201cThere is a strong interest in cloud \u2013 largely to harness data and accelerate business. Factors influencing this are ChatGPT and Generative AI making waves across Africa, plus the Diaspora is coming back to work in Africa and has a requirement for data and AI in their technology mix. <\/p>\n\n\n\n<p>There is a new breed of CTOs and IT managers wanting to use the cloud, optimise data and use the new tools that are available,\u201d he says.<\/p>\n\n\n\n<p>With extensive experience in the cloud world, Zomaletho and Nagengast selected the Google Cloud as the ideal platform to build their business on.<\/p>\n\n\n\n<p>Zomaletho says: \u201cGoogle Cloud is innately user friendly and built around what customers need.&#8221;<\/p>\n\n\n\n<p>&#8220;Instead of just launching a plethora of new tools, Google engineers look at how people would use the tool and try to help them get the most out of it.&#8221;<\/p>\n\n\n\n<p>&#8220;This means young engineers and companies new to the cloud find it easier to customise and innovate.\u201d<\/p>\n\n\n\n<p>Yazi adds value to the Google Cloud value proposition by ensuring that customers get the solutions they need to achieve their goals, without overspending or over-provisioning.<\/p>\n\n\n\n<p>Nagengast says: \u201cCompanies planning a <a rel=\"noreferrer noopener\" href=\"https:\/\/www.digicloud.africa\/cloud-migration\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September+2023\" data-type=\"URL\" data-id=\"https:\/\/www.digicloud.africa\/cloud-migration\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September+2023\" target=\"_blank\"><strong>cloud migration<\/strong><\/a><a href=\"https:\/\/www.digicloud.africa\/cloud-migration\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September+2023\" data-type=\"URL\" data-id=\"https:\/\/www.digicloud.africa\/cloud-migration\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September+2023\"> <\/a>don\u2019t always get a detailed analysis of costs of existing infrastructure versus the costs of migrating to cloud.&#8221;<\/p>\n\n\n\n<p>&#8220;We look at what they want to accomplish, then design a cloud solution that meets their needs and gives them the flexibility they need.&#8221;<\/p>\n\n\n\n<p>&#8220;Optimisation is important to avoid cloud costs from scaling unexpectedly. We help customers rightsize with Google so they only pay for the capacity they need, when they need it.\u201d<\/p>\n\n\n\n<p>A crucial Google Cloud tool Yazi uses to help make migration faster, and reduce any risks during the move, is the <a href=\"https:\/\/www.digicloud.africa\/free-migration-modernization-assessment\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September+2023\" data-type=\"URL\" data-id=\"https:\/\/www.digicloud.africa\/free-migration-modernization-assessment\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September+2023\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Google StratoZone assessment.<\/strong><\/a><\/p>\n\n\n\n<p>Zomaletho says: \u201cStratoZone is an amazing tool that helps us discover all the customer\u2019s physical and virtual assets and resources, as well as dependencies.&#8221;<\/p>\n\n\n\n<p>&#8220;In cloud migrations \u2013 particularly in companies with silos of data scattered everywhere, there\u2019s always an outlier, VM or data centre nobody talked about.&#8221;<\/p>\n\n\n\n<p>&#8220;Discovering this after the migration project has started slows progress and adds to costs.&#8221;<\/p>\n\n\n\n<p>&#8220;It might take engineers months to understand all the tools and resources a company has, whereas with StratoZone, this can be achieved in a matter of weeks.&#8221;<\/p>\n\n\n\n<p>&#8220;StratoZone helps us understand high risk and low risk workloads, and we often run the two simultaneously before shutting down old production to mitigate risk.\u201d<\/p>\n\n\n\n<p>He notes, however, that any migration involves people, process and technology. <\/p>\n\n\n\n<p>\u201cGoogle and Digicloud offer a tremendous amount of support across the technology and process parts. The people piece can be the challenge, and this requires careful change management.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Building customer business<\/strong><\/h3>\n\n\n\n<p>Google Cloud tools have helped several Yazi customers quickly improve their businesses. One, Adansi Travels, is a leading travel agency based in Ghana. <\/p>\n\n\n\n<p>The company outgrew Google Sheets as a means to service and support its expanding customer base, and it aspired to call centre functionality to support customers while they travelled. <\/p>\n\n\n\n<p>However, the cost of a call centre proved prohibitive for the travel agency.<\/p>\n\n\n\n<p>Yazi has deployed a chatbot and CRM system for the agency and is now rolling out the Google Contact Center platform with AI Insights, which will give the travel agency contact centre functionality on staff computers.&nbsp; <\/p>\n\n\n\n<p>\u201cThey didn\u2019t need to install an entire call centre, they could do it in seconds \u2013 with no capex, at a significantly lower cost This offers giant benefits for the business.&#8221;<\/p>\n\n\n\n<p>&#8220;The chatbot we designed for them helps on social media, migrates the discussion into the CRM, and if it can\u2019t help, it transfers the caller to an agent.&#8221;<\/p>\n\n\n\n<p>&#8220;The agent will already know who they are talking to and what the call is about and can use Insight to see the recommendations provided by the AI. It saves them money and evolves their offering,\u201d says Zomaletho.<\/p>\n\n\n\n<p>Another customer is Universal Engineering &amp; Consultancy Services, one of the largest independent Petroleum Service providers in Ghana, with solutions including fuel management systems and fuel dispensers. <\/p>\n\n\n\n<p>The company needed a better way to track and manage fuel supplies to fishermen, to ensure that its wells never ran out of fuel. <\/p>\n\n\n\n<p>Using Google Cloud, Yazi enabled the company to connect receivers and user cards, so reducing the risk of fraud and ensuring a constant feed of data on the fuel supplies in its well.<\/p>\n\n\n\n<p>Gregory MacLennan, CEO of Digicloud Africa notes: \u201cGoogle\u2019s extensive portfolio of products enables customers to modernise their operations for today\u2019s digital world.&#8221;<\/p>\n\n\n\n<p>&#8220;Google Cloud touches every layer of the business, including the Google Cloud Platform with offerings that span storage, infrastructure, networking, data, analytics, app development; machine learning tools and APIs; and Google Workspace\u2019s collaboration and productivity tools; enterprise Maps APIs; and more.\u201d<\/p>\n\n\n\n<p><a rel=\"noreferrer noopener\" href=\"https:\/\/www.digicloud.africa\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September+2023\" data-type=\"URL\" data-id=\"https:\/\/www.digicloud.africa\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=September+2023\" target=\"_blank\"><strong>Click here to learn more about Digicloud Africa<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digital business transformation specialists Yazi are leveraging Google Cloud to help their customers across Africa, evolve and grow into data-driven businesses \u2013 faster and at lower cost.<\/p>\n","protected":false},"author":57,"featured_media":715074,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10459],"tags":[15881],"class_list":["post-715072","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-digicloud"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/715072","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=715072"}],"version-history":[{"count":2,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/715072\/revisions"}],"predecessor-version":[{"id":715194,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/715072\/revisions\/715194"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/715074"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=715072"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=715072"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=715072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}