{"id":73332,"date":"2014-11-13T13:33:40","date_gmt":"2014-11-13T11:33:40","guid":{"rendered":"http:\/\/businesstech.co.za\/news\/?p=73332"},"modified":"2014-11-13T13:33:40","modified_gmt":"2014-11-13T11:33:40","slug":"best-laptop-brands-in-south-africa","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/hardware\/73332\/best-laptop-brands-in-south-africa\/","title":{"rendered":"Best laptop brands in South Africa"},"content":{"rendered":"

South Africans are less satisfied with their laptops than last year, according to the latest data from the South African Consumer Satisfaction Index (SAcsi).<\/p>\n

While overall satisfaction for laptop brands remains quite high – with a satisfaction score of 75.1 out of 100 – this is four points lower than in 2013.<\/p>\n

Relative to the international Acsi scores, South Africa\u2019s laptop industry score is slightly lower than that that of the USA (79) which serves as the international benchmark.<\/p>\n

Over 1,300 South African scored top laptop brands in the latest SAcsi survey, with each one of the brands recording a lower satisfaction score than last year.<\/p>\n

Dell was the only brand to significantly pass the industry average, while Acer and Hewlett-Packard dropped below, with the former declining the most.<\/p>\n

\n\n\n\n\n\n\n\n\n
Company<\/strong><\/td>\nn<\/strong><\/td>\nSAcsi score
\n<\/strong><\/td>\n		Change from 2013
\n<\/strong><\/td>\n<\/tr>\n
Dell<\/td>\n278<\/td>\n77.5<\/td>\n-4.8<\/span><\/td>\n<\/tr>\n
Lenovo<\/td>\n345<\/td>\n75.8<\/td>\n-2.0<\/span><\/td>\n<\/tr>\n
Samsung<\/td>\n282<\/td>\n75.4<\/td>\n-4.5<\/span><\/td>\n<\/tr>\n
Hewlett-Packard<\/td>\n212<\/td>\n74.5<\/td>\n-4.4<\/span><\/td>\n<\/tr>\n
Acer<\/td>\n241<\/td>\n73.7<\/td>\n-4.8<\/span><\/td>\n<\/tr>\n
Industry Average<\/strong><\/td>\n1361<\/strong><\/td>\n75.1<\/strong><\/td>\n-3.8<\/strong><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n

\u201cThere is little differentiation amongst the various laptop brands from a customer satisfaction point of view and only one brand scored higher than the industry average,\u201d said Professor Adr\u00e9 Schreuder, founder and chair of the SAcsi.<\/p>\n

When compared against other industries, laptops had a relatively low rate of complaints.<\/p>\n

Specific grievances raised by South African customers included a short battery life, hard drive and hardware problems, screen issues and freezing or slow machines.<\/p>\n

More on satisfaction<\/h3>\n

SA bank of the year<\/a><\/strong><\/p>\n

Life in South Africa getting worse: index<\/a><\/strong><\/p>\n

Customer service is more than please and thank you<\/a><\/strong><\/p>\n

SA\u2019s best mobile retailer revealed<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

The latest data from the South African Consumer Satisfaction Index (SAcsi) shows which laptop brands provide the best experience for consumers.<\/p>\n","protected":false},"author":10,"featured_media":73334,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[1387,393,26,273,275,1388,5562,52,7739],"class_list":["post-73332","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hardware","tag-acer","tag-dell","tag-headline","tag-hewlett-packard","tag-laptop","tag-lenovo","tag-sacsi","tag-samsung","tag-satisfaction"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/73332","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=73332"}],"version-history":[{"count":3,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/73332\/revisions"}],"predecessor-version":[{"id":73340,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/73332\/revisions\/73340"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/73334"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=73332"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=73332"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=73332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}