![\"Jose-dos-Santos\"](\"http:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2014\/11\/Jose-dos-Santos.jpg\")
<\/a>\nDos Santos broke his silence regarding this issue. Speaking to Bruce Whitfield on Radio 702, he said that he instructed a full audit to establish what went wrong, and how best to resolve the matter.<\/p>\n
\u201cThe issue goes back a year. Prokas sent his phone in for repairs, but he never got the phone. The franchisee said that he did get the phone,\u201d explained dos Santos.<\/p>\n
\u201cI am furious about the lack of administration procedures that were breached by the franchisee and within my own organisation,\u201d said dos Santos.<\/p>\n
Dos Santos added that he is very upset that Cell C let Prokas down as a Cell C customer. He took the view that the customer is right, and tried to settle the matter with Prokas.<\/p>\n
\u201cWhen I sent him a letter, I offered him a new iPhone 6 to replace his iPhone 4 he never got back,\u201d dos Santos said.<\/p>\n
Cell C was also willing to write off all Prokas\u2019 outstanding fees concerning handset fees if he settled the outstanding amount on usage charge<\/p>\n
However, said dos Santos, Prokas said he was not interested.<\/p>\n
Banner was not the right call<\/strong><\/p>\n Commenting on Prokas\u2019 decision to erect a banner, dos Santos said that this was not the right thing to do.<\/p>\n He explained that the Cell C employee whose name and mobile number was displayed on the banner received 400 calls in a short period of time. He also had to endure verbal abuse from many people.<\/p>\n Dos Santos said that they had to protect Cell C\u2019s employees and the company\u2019s brand, which is why they went to court to have the banner removed.<\/p>\n The Cell C CEO added that Prokas is still a happy customer of Cell C on another number.<\/p>\n This article first appeared on MyBroadband<\/a><\/p>\n \u201cMost useless service provider\u201d banner: Cell C mulls appeal<\/strong><\/a><\/p>\n Cell C court case costs more than \u201cmost useless\u201d banner<\/strong><\/a><\/p>\n Anti-Cell C billboard vandalised \u2013 now says \u201cWe love Cell C\u201d<\/strong><\/a><\/p>\nMore on Cell C<\/h3>\n