Having efficient contact with the South African Police Service (SAPS) is seen as a crucial means to address crime \u2013 however, the country’s call centres are short-staffed and see a large number of calls made to them dropped.<\/p>\n\n\n\n
This was outlined by a recent response<\/a> given in parliament by the Minister of Police, Bheki Cele, to questions posed to him by Democratic Alliance’s Andrew Whitfield.<\/p>\n\n\n\n According to the information provided by the minister, on average, only 41.31% of SAPS emergency call center positions are filled.<\/p>\n\n\n\n Such staffing issues have contributed to the fact that since 2018\/19, 14.9 million calls to 10111 were abandoned in 11 out of the country’s 19 centres.<\/p>\n\n\n\n 10111 call centre posts<\/strong><\/p>\n\n\n\n Looking at the 19 operational 10111 call centres across the country, the percentage of actual filled posts vs ideal posts are:<\/p>\n\n\n\n Looking at the data, none of the call centres across the country meet its “ideal situation” of posts filled, which, according to Cele, “refers to the number of resources which the SAPS should ideally have to perform” their functions.<\/p>\n\n\n\n Looking at provincial averages, Mpumalanga has the lowest amount of posts filled, sitting at a third (33.33%) of the ideal target.<\/p>\n\n\n\nProvince<\/strong><\/td> 10111 centre and % of posts filled<\/strong><\/td> Current average<\/strong><\/td><\/tr> Mpumalanga<\/td> – Middleburg: 24.4%
– White River: 28.2%
– Secunda: 14.1%<\/td>33.3%<\/mark><\/td><\/tr> Free State
<\/td>– Welkom: 27.4%
– Phuthaditjhaba: 37.9%
– Mangaung: 39.3%<\/td>34.2%<\/mark><\/td><\/tr> Eastern Cape<\/td> – Mount Road: 46.4%
– Mthatha: 41.5%
– Queenstown: 8.2%
– East London: 40.8%<\/td>35.5%<\/mark><\/td><\/tr> KwaZulu-Natal<\/td> – Richard Bay: 17%
– Hilton: 25.7%
– Durban Central: 65.9%
– Port Shepstone: 27.6%<\/td>36.8%<\/mark><\/td><\/tr> Gauteng<\/td> – Midrand: 51.4%<\/td> 51.4%<\/mark><\/td><\/tr> North West
<\/td>– Mahikeng: 63.8%<\/td> 63.8%<\/mark><\/td><\/tr> Limpopo<\/td> – Polokwane: 64.9%<\/td> 64.9%<\/mark><\/td><\/tr> Northern Cape<\/td> – Kimberley: 68.9%<\/td> 68.9%<\/mark><\/td><\/tr> Western Cape<\/td> – Maitland: 86%<\/td> 86.0%<\/mark><\/td><\/tr> National<\/strong><\/td> <\/td> 41.3%<\/strong><\/mark><\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n