The City of Johannesburg would seek to resolve at least 66,000 billing queries by the end of June, mayoral committee member Geoffrey Makhubo said on Monday (19 March 2012).<\/p>\n
“New queries will be resolved in 30 days. That is our promise to the residents of Johannesburg,” he said in Johannesburg.<\/p>\n
The number 66,000 reflected the total number of outstanding billing queries at present.<\/p>\n
Makhubo was briefing reporters after city officials met Deputy Performance Monitoring Minister in the Presidency Obed Bapela to discuss the city’s billing problems.<\/p>\n
Bapela, who attended the briefing, said residents had been calling the presidency’s hotline about their billing problems in the city.<\/p>\n
“They said they were not being helped, so we had a two hour meeting with the city this morning [Monday]. We are quite satisfied as the presidency with the response given by the city…. Some matters are beyond them.”<\/p>\n
Bapela said the visiting delegation could see some improvements at the city’s customer relations centre.<\/p>\n
“Unfortunately we arrived when the system is down… We spoke to a customer who said the usual waiting period is 15 minutes. We call on Joburg residents to raise their problems, but they should also pay for services.”<\/p>\n
He said the presidency would also visit other municipalities to see what problems they faced.<\/p>\n","protected":false},"excerpt":{"rendered":"
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