FlySafair responded<\/a>, apologising for the inconvenience and explaining that it overbooks flights to ensure it can keep our tickets as affordable as possible for passengers.<\/p>\n\n\n\n \u201cWe do see how inconvenient this can be and therefore offer compensation for passengers that were not able to take the flight they\u2019ve booked,\u201d FlySafair said.<\/p>\n\n\n\n In response to this, the NCC published a statement on 8 January 2025, saying that it has noted concerns in the media, including social media platforms, regarding incidents of FlySafair overbooking and\/or overselling practices.<\/p>\n\n\n\n On this basis, it announced that it has initiated an investigation into the conduct of overbooking and\/or overselling by FlySafair to assess and review compliance with provisions of the Consumer Protection Act.<\/p>\n\n\n\n Two notable provisions the NCC said that they are looking at are sections 47 and 48(1)(b).<\/p>\n\n\n\n These prevent suppliers from overselling and overbooking goods and services and protect consumers without remedying the situations, as well as unfair, unreasonable, or unjust terms and conditions in agreements.<\/p>\n\n\n\n The NCC said that it has established communication with the airline and required relevant information to kick-start the investigation.<\/p>\n\n\n\n Acting NCC Commissioner, Hardin Ratshisusu, said that “the NCC will prioritise this investigation given the nature of the allegations.”<\/p>\n\n\n\n “Consumers affected by this practice are urged to come forward and provide information that could assist the investigation,” he added.<\/p>\n\n\n\n![\"\"](\"https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2023\/04\/Flysafair-1024x683.png\")
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