{"id":821609,"date":"2025-04-22T17:00:00","date_gmt":"2025-04-22T15:00:00","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=821609"},"modified":"2025-04-22T17:50:26","modified_gmt":"2025-04-22T15:50:26","slug":"100-new-bank-branches-where-south-africans-can-get-a-smart-id-and-passport","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/government\/821609\/100-new-bank-branches-where-south-africans-can-get-a-smart-id-and-passport\/","title":{"rendered":"100 new bank branches where South Africans can get a Smart ID and passport"},"content":{"rendered":"\n

The Department of Home Affairs (DHA) has presented its Strategic Plan through to 2030, which includes ambitious targets for the rollout of home affairs services at bank branches.<\/p>\n\n\n\n

The department has set a target of 1,000 bank branches equipped with the DHA’s live capture systems by the end of the 2027\/28 financial year, 100 of which will be in 2025\/26.<\/p>\n\n\n\n

This is premised on the rollout of a new model of the live capture system, which the department hopes will accelerate the adoption of Smart IDs in the country.<\/p>\n\n\n\n

As part of its 2025\/26 plans, the DHA said that it wants to add 100 bank branches with live-capture technology starting in Q3.<\/p>\n\n\n\n

It plans to add 40 bank branches between October and December 2025 and 60 branches between January and March 2026.<\/p>\n\n\n\n

In the immediate term, the DHA will spend the next three months developing and integrating the systems into the various offices.<\/p>\n\n\n\n

The plan is ambitious, considering South Africa has been frozen at around 30 bank branches during the perennially extended pilot programme.<\/p>\n\n\n\n

Over the medium term, the department said it will roll out this live capture system to another 900 bank branches – 400 additional branches in 2026\/27 and 500 branches in 2027\/28.<\/p>\n\n\n\n

“We are of the view that as we work with the current banks that are there and expand the footprint, we should be able to add this functionality by 1,000 bank branches,” the DHA said.<\/p>\n\n\n\n

After that point, post 2028, the Department of Home Affairs has not set any further rollout targets.<\/p>\n\n\n\n

An analysis of the FY2024 data from the banks shows that the major banks have a physical branch network of over 3,300 branches. However, Capitec has not joined the DHA pilot.<\/p>\n\n\n\n

With a rollout to 1,000 branches, the DHA would have about 40% coverage among South African banks.<\/p>\n\n\n\n

Bank<\/strong><\/td>Branches<\/strong><\/td><\/tr>
Capitec<\/td>866<\/strong><\/td><\/tr>
Standard Bank (SA)<\/td>652<\/td><\/tr>
FirstRand (FNB)<\/td>623<\/td><\/tr>
Absa<\/td>618<\/td><\/tr>
Nedbank<\/td>547<\/td><\/tr>
Total<\/strong><\/td>3,306<\/strong><\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n
\"\"<\/a><\/figure>\n\n\n\n

Currently only 30 bank branches available<\/h2>\n\n\n\n

Home Affairs\u2019 ambitious targets will significantly increase the 30 bank branches nationwide offering Smart ID and passport services.<\/p>\n\n\n\n

The number of branches available has remained fairly stable since the bank branch pilot programme was started in 2015.<\/p>\n\n\n\n

The pilot is based on the eHome Affairs model, where South Africans can book appointments online, submit their personal details, and make payments digitally.<\/p>\n\n\n\n

Afterwards, they visit a participating bank branch to have their biometric data, including fingerprints and photographs, captured.<\/p>\n\n\n\n

The Department of Home Affairs is moving towards a new model, which would entail a fully digital process.<\/p>\n\n\n\n

South Africans will apply for documentation, get validated on the system through facial recognition, and have their documents delivered to a selected address after payment.<\/p>\n\n\n\n

However, this system will still require these biometrics and details to be captured, which is the thinking behind the rapid rollout of the live capture system to so many points of presence.<\/p>\n\n\n\n

The DHA has been negotiating for years with the Banking Association of South Africa (BASA) regarding the rollout of the pilot and the expansion of services.<\/p>\n\n\n\n

The DHA previously noted that it was ready to pull the trigger on 43 new bank branches to be added to the network once the deal is finalised.<\/p>\n\n\n\n

A key point of contention has been system downtime and interruption of services, which could reflect poorly on the banks when they have no control over these systems.<\/p>\n\n\n\n

The DHA has reportedly reached an agreement with BASA regarding these systems. Under the agreement, BASA will assist with integrating DHA services into banking platforms to expand its reach.<\/p>\n\n\n\n

The department’s timelines now indicate that this rollout should start happening around October 2025.<\/p>\n\n\n\n

These are the 30 bank branches currently available for DHA services<\/h2>\n\n\n
\n
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Bank branches offering passport and smart ID services<\/th>\n<\/tr>\n<\/thead>\n
Bank<\/strong><\/td>\nAddress<\/strong><\/td>\nContact<\/strong><\/td>\n<\/tr>\n
Standard Bank (9)<\/strong><\/td>\n<\/tr>\n
Standard Bank Canal Walk<\/td>\nShop 599, Upper Level, Canal Walk Shopping Center, Century Blvd, Century City<\/td>\n021 529 8216<\/td>\n<\/tr>\n
Standard Bank Centurion<\/td>\nCnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre<\/td>\n012 671 4042<\/td>\n<\/tr>\n
Standard Bank Jubilee Mall<\/td>\nShop no. 47 Jubilee Mall corner Jubliee and Harry Gwala Road Temba Hammanskraal<\/td>\n011 351 7814<\/td>\n<\/tr>\n
Standard Bank Kathu Mall<\/td>\nShop 62 Village Walk Shopping Centre Kathu, Hendrik Van Eck Street, Postmasburg<\/td>\n053 723 9610<\/td>\n<\/tr>\n
Standard Bank Killarney Mall<\/td>\nKillarney Mall, Riviera Rd, Killarney, Johannesburg<\/td>\n011 486 0002<\/td>\n<\/tr>\n
Standard Bank Kingsmead<\/td>\n1 Kingsmead Way, Durban<\/td>\n031 308 7900<\/td>\n<\/tr>\n
Standard Bank Mitchell’s Plain Promenade<\/td>\nCorner AZ Berman Road And Morgenster Road, Mitchell’s Plain<\/td>\n0860 123 000<\/td>\n<\/tr>\n
Standard Bank Newton Park<\/td>\n1 Pickering St Newton Park Port Elizabeth<\/td>\n041 404 8319<\/td>\n<\/tr>\n
Standard Bank Simmonds Street<\/td>\n5 Simmonds St, Selby, Johannesburg.<\/td>\n011 631 1624 \/ 011 639 4205<\/td>\n<\/tr>\n
FNB (7)<\/strong><\/td>\n<\/tr>\n
FNB Burgersfort<\/td>\nShop 55 Twin City Complex Dirk Winterbach Street Burgersfort<\/td>\n072 457 8619 \/ 013 216 0098<\/td>\n<\/tr>\n
FNB Centurion Lifestyle Centre<\/td>\nCnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre Centurion<\/td>\n066 460 0530 \/ 012 653 2661<\/td>\n<\/tr>\n
FNB Cornubia<\/td>\nShop U56, Cornubia Boulevard, Cnr N2 Highway & M41, Durban<\/td>\n031 308 7900<\/td>\n<\/tr>\n
FNB Glen Shopping Centre<\/td>\nShop U2, The Glen Shopping Centre, Glenvista<\/td>\n061 495 4441<\/td>\n<\/tr>\n
FNB Greenpoint<\/td>\nShop 1 & 2, ERF 176300, Media Quarter, Somerset Road, Greenpoint<\/td>\n087 345 6090<\/td>\n<\/tr>\n
FNB Lynwood<\/td>\nShop L04 Upper-level Cnr Simon Vermooten & Lynnwood Rd Equestria Pretoria<\/td>\n066 460 0130<\/td>\n<\/tr>\n
FNB Merchant Place<\/td>\n4 Merchant Place c\/o Rivonia and Freedman Dr Sandton<\/td>\n066 290 3307<\/td>\n<\/tr>\n
Nedbank (6)<\/strong><\/td>\n<\/tr>\n
Nedbank Arcadia<\/td>\nShop 25, Nedbank Plaza, Beatrix Street, Arcadia<\/td>\n066 460 0122<\/td>\n<\/tr>\n
Nedbank Constantia Kloof<\/td>\n16 Constantia Boulevard Constantia Kloof Roodepoort<\/td>\n011 639 4208<\/td>\n<\/tr>\n
Nedbank Durban North<\/td>\n57 Adelaide Tambo Dr, Durban North, 4051<\/td>\n0800 555 111<\/td>\n<\/tr>\n
Nedbank Nelspruit<\/td>\nShop 65 The Crossing Shopping Centre c\/o Samora Machel and Madiba Drive Nelspruit<\/td>\n081 336 5941<\/td>\n<\/tr>\n
Nedbank Rivonia<\/td>\n135 Rivonia Road, Sandown, Sandton<\/td>\n066 290 3257<\/td>\n<\/tr>\n
Nedbank St George’s Mall<\/td>\nShop 3 The Box, St Georges Mall c\/o Riebeeck Street<\/td>\n0800 555 111<\/td>\n<\/tr>\n
Absa (6)<\/strong><\/td>\n<\/tr>\n
Absa Centurion Lifestyle Centre<\/td>\nShop 36 c\/o Lenchen and Old Johannesburg Road Centurion Lifestyle Centre Centurion<\/td>\n066 460 0356<\/td>\n<\/tr>\n
Absa Key West Krugersdorp<\/td>\nShop 80 Key West Shopping Centre cnr Paardekraal Drive and Viljoen Street Krugersdorp<\/td>\n079 900 6457<\/td>\n<\/tr>\n
Absa Port Elizabeth<\/td>\n682 Cnr. Bagshaw & Govan Mbeki Avenue, Port Elizabeth<\/td>\n041 404 8319<\/td>\n<\/tr>\n
Absa Sandton City<\/td>\nCnr Rivonia Road and 5th Street Sandton<\/td>\n066 290 3314<\/td>\n<\/tr>\n
Absa Stellenbosch<\/td>\nOude Bloemhof Building, Cnr Plein And Ryneveld Streets, Stellenbosch<\/td>\n021 809 2311<\/td>\n<\/tr>\n
Absa Towers<\/td>\nCnr Commissioner And Troye Streets, Johannesburg<\/td>\n011 350 4111<\/td>\n<\/tr>\n
Discovery Bank (1)<\/strong><\/td>\n<\/tr>\n
Discovery Bank Head Office<\/td>\n1 Discovery Place, c\/o Rivonia Road and Katherine Street, Sandton<\/td>\n0860 998 877<\/td>\n<\/tr>\n
Investec (1)<\/strong><\/td>\n<\/tr>\n
Investec Bank Sandown<\/td>\n100 Grayston Dr Sandown Sandton<\/td>\n011 286 7000<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/figure>","protected":false},"excerpt":{"rendered":"

The Department of Home Affairs has announced ambitious plans to rapidly expand the number of bank branches offering Smart ID and Passport services\u2014starting with 100 this year.<\/p>\n","protected":false},"author":10,"featured_media":779211,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[2524,8865,6230],"class_list":["post-821609","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-government","tag-home-affairs","tag-passport","tag-smart-id"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/821609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=821609"}],"version-history":[{"count":3,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/821609\/revisions"}],"predecessor-version":[{"id":821716,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/821609\/revisions\/821716"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/779211"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=821609"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=821609"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=821609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}