{"id":825707,"date":"2025-05-27T10:33:00","date_gmt":"2025-05-27T08:33:00","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=825707"},"modified":"2025-07-01T22:38:39","modified_gmt":"2025-07-01T20:38:39","slug":"halo-agentic-ai-the-next-step-in-business-automation-from-cm-com","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/industry-news\/825707\/halo-agentic-ai-the-next-step-in-business-automation-from-cm-com\/","title":{"rendered":"HALO Agentic AI \u2013 The next step in business automation from CM.com"},"content":{"rendered":"\n<p>CM.com\u2019s HALO Agentic AI is the next evolution of business automation \u2013 making it critical for businesses that want to maintain their competitive edge.<\/p>\n\n\n\n<p>Traditional automation, such as chatbots and scripted flows, will soon become outdated, whereas agentic AI tools like HALO will become the new normal.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.cm.com\/en-za\/lp\/agentic-ai\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=May+2025\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to learn more about HALO Agentic AI.<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<p>This is because customers and clients have come to expect more from companies, including real-time responses and 24\/7 engagement.<\/p>\n\n\n\n<p>Traditional automation can\u2019t handle the complexity required to deliver the best possible customer experience, whereas HALO and its AI Agents can.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI Agents<\/h2>\n\n\n\n<p>AI Agents can focus on a wide range of tasks in your organisation &#8211; from data analysis and subscription renewals to writing emails and creating support tickets.<\/p>\n\n\n\n<p>What sets these AI Agents apart from other automated systems is that they function like virtual employees, with autonomy, memory, and goal-oriented functionality far exceeding traditional bots.<\/p>\n\n\n\n<p>This allows AI Agents to respond to issues intelligently and actively work towards your business goals rather than just follow prompts.<\/p>\n\n\n\n<p>They are effective across areas like customer support, workflow management, and even sales \u2013 making them indispensable parts of your organisation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">HALO<\/h2>\n\n\n\n<p>CM.com\u2019s HALO is a powerful AI system that companies can use to build and manage their AI Agents from a single screen.<\/p>\n\n\n\n<p>With HALO designing an AI Agent is easy, requiring no coding experience and only a minimal understanding of backend automation.<\/p>\n\n\n\n<p>All of the complexities are handled by the HALO system, which uses prompts to help you create the AI Agent you need.<\/p>\n\n\n\n<p>The whole process only has five steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Naming<\/strong> \u2013 Provide a function title and a description of its task.<\/li>\n\n\n\n<li><strong>Roles<\/strong> \u2013 Define how the AI Agent should perform while fulfilling its tasks.<\/li>\n\n\n\n<li><strong>Guidelines<\/strong> \u2013 Outline the rules of conduct for your business.<\/li>\n\n\n\n<li><strong>Knowledge<\/strong> \u2013 Provide access to APIs, web browsers, and specific tools so it can learn how to use them.<\/li>\n\n\n\n<li><strong>Test<\/strong> \u2013 After configuration, test the AI Agent and launch it.<\/li>\n<\/ol>\n\n\n\n<p>You can test this process out by requesting a personalised demo with CM.com and get a first-hand look at how HALO will optimise your operations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Future-proofing<\/h2>\n\n\n\n<p>HALO Agentic AI isn\u2019t just a method of improving current efficiency &#8211; it&#8217;s also a way of building the infrastructure your company will need for the next decade.<\/p>\n\n\n\n<p>It is valuable for a wide range of businesses, including SMBs and larger companies, since HALO is 100% scalable.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.cm.com\/en-za\/lp\/agentic-ai\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=May+2025\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to learn more about HALO Agentic AI.<\/a><\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>HALO AI Agents are the next step in intelligent automation and are essential for companies that don\u2019t want to be left behind.<\/p>\n","protected":false},"author":57,"featured_media":825713,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10459],"tags":[8556,20693,14331],"class_list":["post-825707","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-ai","tag-automation","tag-cm-com"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/825707","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=825707"}],"version-history":[{"count":4,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/825707\/revisions"}],"predecessor-version":[{"id":825737,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/825707\/revisions\/825737"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/825713"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=825707"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=825707"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=825707"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}