{"id":835361,"date":"2025-08-18T17:06:45","date_gmt":"2025-08-18T15:06:45","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=835361"},"modified":"2025-08-18T17:06:51","modified_gmt":"2025-08-18T15:06:51","slug":"major-ford-safety-recall-in-south-africa-these-are-the-models-affected","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/motoring\/835361\/major-ford-safety-recall-in-south-africa-these-are-the-models-affected\/","title":{"rendered":"Major Ford safety recall in South Africa – these are the models affected"},"content":{"rendered":"\n

Ford Motor Company of Southern Africa has issued a major safety recall for multiple models in the country, affecting thousands of Ford Ranger drivers in particular.<\/p>\n\n\n\n

The recall affects thousands of vehicles sold in South Africa between 2018 and 2025. These include the Ford Ranger, Mustang, EcoSport, Everest and custom transit vehicles.<\/p>\n\n\n\n

The safety recalls mainly revolve around system errors that could impact the infotainment system and camera displays, though there are a few vehicles impacted by mechanical issues as well.<\/p>\n\n\n\n

It said that the remedies for these problems are expected in the final quarter of the year, and that Ford or authorised dealers will be in communication with owners to resolve them.<\/p>\n\n\n\n

“Our commitment, together with our dealer partners, is to provide customers with the highest level of service and support,” it said.<\/p>\n\n\n\n

If customers would like to proactively check if their Ford vehicle is affected by this or any other recall, they can visit\u00a0www.ford.co.za\/owner\/recalls\/\u00a0and enter their VIN number in the search bar. <\/p>\n\n\n\n

Customers can also contact Customer Relationship Resolution Centre directly at 0860 011 022 \/ +2712 843 5824 (international callers) or CRC3@ford.com in the event that they may have any queries regarding this customer service action.<\/p>\n\n\n\n

The specific models, and number of vehicles impacted are outlined below:<\/p>\n\n\n\n

\n\n\n\n

Ford Ranger: Transmission Main Control Valve Body Replacement\u00a0<\/h2>\n\n\n\n
\"\"<\/a><\/figure>\n\n\n\n

Ford has commenced a Safety Recall relating to certain 2025 Ford Ranger vehicles.<\/p>\n\n\n\n

The group identified that in the affected vehicles, the transmission main valve body\u2019s internal dimensions do not meet the engineering print specifications, and the driver may experience no reverse motion when the vehicle is in reverse gear. <\/p>\n\n\n\n

When the vehicle\u2019s gear selector is in reverse or neutral position, the vehicle may move forward. <\/p>\n\n\n\n

When this occurs, the Malfunction Indicator Light (MIL) and Wrench light will illuminate on the instrument cluster in the vehicle. Unexpected vehicle motion can increase the risk of an accident.<\/p>\n\n\n\n

There are eight of these vehicles affected in South Africa.<\/p>\n\n\n\n

Ford said it is working to provide parts in order to repair the units. When parts are available, Ford or a Ford authorised dealer will notify the customer to schedule a service appointment for repairs to be completed free of charge.<\/p>\n\n\n\n

The parts are anticipated to be available by October 2025.<\/p>\n\n\n\n

\n\n\n\n

Ford Mustang, EcoSport, Ranger and Everest: SYNC Software Update<\/h2>\n\n\n\n
\"\"<\/a><\/figure>\n\n\n\n

Ford noted that this Safety Recall relates to certain models built between 2018 and 2023.<\/p>\n\n\n\n

It identified that in the affected vehicles,\u00a0repeated short ignition cycles (time between key on and key off) may, over time, result in an error in the SYNC system that could result in system instability and\/or a failure to maintain certain settings between ignition cycles. <\/p>\n\n\n\n

This may result in an intermittent blank image while in reverse or rear-view image remaining on display after reverse driving has ended. <\/p>\n\n\n\n

A frozen rear-view camera display image while in reverse may create a false representation of where the vehicle is relative to its surroundings, increasing the risk of an accident.<\/p>\n\n\n\n

There are 33 vehicles affected in South Africa.<\/p>\n\n\n\n