{"id":838806,"date":"2025-10-02T06:53:26","date_gmt":"2025-10-02T04:53:26","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=838806"},"modified":"2025-10-02T06:53:32","modified_gmt":"2025-10-02T04:53:32","slug":"capitec-expands-digital-ecosystem-to-14-million-app-users","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/industry-news\/838806\/capitec-expands-digital-ecosystem-to-14-million-app-users\/","title":{"rendered":"Capitec expands digital ecosystem to 14 million app users"},"content":{"rendered":"\n<p>Capitec, South Africa\u2019s largest digital bank, has published its financial results for the six-month period spanning March 2025 to August 2025.<\/p>\n\n\n\n<p>This included headline earnings rising 26% to R8 billion year-on-year, while return on shareholders\u2019 equity improved to 31% &#8211; up from 29% in August 2025.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.capitecbank.co.za\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=October+2025\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Click here to learn more about banking with Capitec.<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<p>Key to Capitec\u2019s impressive results has been its focus on growing the digital side of its business.<\/p>\n\n\n\n<p>The bank has invested significantly into its digital services, resulting in app user growth of 13% to 14 million users.<\/p>\n\n\n\n<p>This has powered a 35% surge in e-commerce transactions and a 131% year-on-year rise in Digital Wallet transactions.<\/p>\n\n\n\n<p>Such impressive digital banking growth is a testament to Capitec\u2019s focus on becoming a digital leader in South Africa\u2019s digital and online banking sectors.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exciting innovations<\/h2>\n\n\n\n<p>Capitec\u2019s leadership in South Africa\u2019s digital banking sector is powered by a commitment to innovation.<\/p>\n\n\n\n<p>In this regard, it has introduced several exciting new tools to its digital platforms, including the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enhanced security<\/strong> \u2013 Capitec has introduced innovative, AI-enabled fraud prevention tools that protect clients from paying to high-risk account numbers. This has stopped over 23,000 scam payments and saved clients over R200 million.<\/li>\n\n\n\n<li><strong>In-app calling \u2013<\/strong> Capitec offers free in-app calling to its clients. This has improved the client experience and saved clients a combined R5 million in airtime costs.<\/li>\n\n\n\n<li><strong>Easier connections &#8211;<\/strong> Personal Banking Credit Card clients get 1% cash back on purchases, 1GB free Capitec Connect data monthly, and zero forex commission on international payments. This has saved clients R25 million over the past 6 months.<\/li>\n\n\n\n<li><strong>Time saving &#8211;<\/strong> 3.9 million transactions, such as statement requests or account confirmation letters, were processed through in-branch self-service terminals. This freed Capitec\u2019s consultants from 3.2 million workload minutes of in-branch activities.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Focused on the future<\/h2>\n\n\n\n<p>Graham Lee, Group CEO of Capitec, said Capitec will continue to prioritise purposeful innovation in a way that combines staying true to the fundamental tenets of Capitec with anticipating new client needs.<\/p>\n\n\n\n<p>\u201cLooking ahead, we will focus on delivering better client experiences through inclusive credit, smarter digital tools, and partnerships that remove barriers,\u201d said Lee.<\/p>\n\n\n\n<p>\u201cBanking should be simple, accessible, and human, and we\u2019re committed to expanding our digital ecosystem, deepening client relationships, and creating opportunities for every South African.\u201d<\/p>\n\n\n\n<p><a href=\"https:\/\/www.capitecbank.co.za\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_term=October+2025\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Click here to learn more about banking with Capitec.<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Key to Capitec\u2019s impressive financial results over the past six years has been its focus on growth in the digital side of its business.<\/p>\n","protected":false},"author":57,"featured_media":821982,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10459],"tags":[1798,20592],"class_list":["post-838806","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-capitec","tag-capitec-interim-financial-results"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/838806","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=838806"}],"version-history":[{"count":3,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/838806\/revisions"}],"predecessor-version":[{"id":838840,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/838806\/revisions\/838840"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/821982"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=838806"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=838806"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=838806"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}