{"id":843620,"date":"2025-11-19T07:38:05","date_gmt":"2025-11-19T05:38:05","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=843620"},"modified":"2025-11-19T07:38:09","modified_gmt":"2025-11-19T05:38:09","slug":"choosing-the-right-insurance-partner-what-south-africans-should-know","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/industry-news\/843620\/choosing-the-right-insurance-partner-what-south-africans-should-know\/","title":{"rendered":"Choosing the right insurance partner: what South Africans should know"},"content":{"rendered":"\n<p>Not all insurers are created equal \u2013 and it\u2019s a good thing! In South Africa\u2019s highly competitive short-term insurance market, consumers are spoiled for choice \u2013 especially when it comes to choosing the right insurance for their specific needs.<\/p>\n\n\n\n<p>Which begs the question, with so many options available: how do you \u2013 as a consumer &#8211; differentiate between the good, the great and the truly exceptional?<\/p>\n\n\n\n<p>OUTsurance \u2013 one of South Africa\u2019s leading insurance providers, offers valuable insights into key factors to consider when choosing a trusted insurance partner: financial stability, customer service, and claims efficiency.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>An insurer you can trust<\/strong><\/h2>\n\n\n\n<p>Choosing the best car insurance starts with partnering with an insurer who will pay insurance claims reliably for many years to come.<\/p>\n\n\n\n<p>With over 27 years experience in the short-term insurance industry, OUTsurance is recognised as one of South Africa\u2019s leading insurance providers. <\/p>\n\n\n\n<p>Not only has OUTsurance been named <a href=\"https:\/\/www.news24.com\/business\/companies\/outsurance-is-news24s-short-term-insurer-of-the-year-for-record-third-time-20250313?utm_source=BusinessTech&amp;utm_medium=Sponsored+Article&amp;utm_term=November+2025\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>News24\u2019s Short-Term Insurer of the Year<\/strong><\/a> for three years running, but they\u2019re also ranked among the <a href=\"https:\/\/insurance.co.za\/automotive\/best-car-insurance-providers-sa?utm_source=BusinessTech&amp;utm_medium=Sponsored+Article&amp;utm_term=November+2025\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>top car insurance providers in 2025<\/strong><\/a> thanks to their efficient claims processes and customer-centric services.<\/p>\n\n\n\n<p>Not yet a client? Get a quote from OUTsurance<\/p>\n\n\n<p><iframe loading=\"lazy\" style=\"width: 100%; margin-top: 20px;\" src=\"https:\/\/leads.mybroadband.co.za\/outsurance\/\" width=\"100%\" height=\"770px\" frameborder=\"0\" scrolling=\"no\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span>\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n\n\n<h2 class=\"wp-block-heading\"><strong>Awesome service, every step of the way<\/strong><\/h2>\n\n\n\n<p>Whether you\u2019re updating your payment method or adding a vehicle, your insurer should deliver exceptional customer service every step of the way.<\/p>\n\n\n\n<p>This sets the tone for high-stress moments \u2014like when you submit a claim\u2014where empathy, trust, and reassurance are not just appreciated, but expected.<\/p>\n\n\n\n<p>When asked what matters most in an insurer, OUTsurance client, Wayne summed it up perfectly, \u2018For me it\u2019s really customer service, it\u2019s getting my money\u2019s worth.<\/p>\n\n\n\n<p>So, if I phone OUTsurance [with a problem], they\u2019re always there\u2026. Service and savings \u2013 you always get something out.&#8217;<\/p>\n\n\n\n<p>Customer satisfaction platforms back this up. OUTsurance achieved an average Hellopeter TrustIndex rating of 9.99 out of 10 over the past year and a 4.89 out of 5 average on Google Reviews between January and July 2025.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>A proven track record of fast and fair claims settlement<\/strong><\/h2>\n\n\n\n<p>Choose an insurance partner with a proven track record of handling claims fairly and efficiently.<\/p>\n\n\n\n<p>This can be verified through information about the insurer\u2019s claims processing times, media articles and industry reports to get a feel for a particular insurer\u2019s reputation in terms of paying out claims fairly.<\/p>\n\n\n\n<p>Since 2021, OUTsurance has consistently received the fewest complaints per 1 000 claims referred to the Ombudsman. Between January and July 2025, OUTsurance <a href=\"https:\/\/www.outsurance.co.za\/company-news\/outsurance-surpasses-previous-benchmark\/?utm_source=BusinessTech&amp;utm_medium=Sponsored+Article&amp;utm_term=November+2025\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>surpassed its previous best<\/strong><\/a> with 0.65 complaints per 1 000 claims.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>With OUTsurance you always get something out<\/strong><\/h2>\n\n\n\n<p>Looking for the best <strong><a href=\"https:\/\/www.outsurance.co.za\/car-insurance\/car-insurance-south-africa\/?utm_source=BusinessTech&amp;utm_medium=Sponsored+Article&amp;utm_term=November+2025\" target=\"_blank\" rel=\"noreferrer noopener\">car insurance in South Africa<\/a><\/strong>? Whether you\u2019re retired, work from home, or a daily commuter, you\u2019ll be pleased to know that OUTsurance base your <a href=\"https:\/\/www.outsurance.co.za\/car-insurance\/comprehensive-car-insurance\/?utm_source=BusinessTech&amp;utm_medium=Sponsored+Article&amp;utm_term=November+2025\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>comprehensive car insurance<\/strong><\/a> premium on your unique risk profile which could result in a potential saving.<\/p>\n\n\n\n<p>They offer a fixed excess \u2013 unlike many insurers who charge a percentage of the claim amount \u2013 and reward you with a cash OUTbonus after three consecutive claim-free years.<\/p>\n\n\n\n<p>If you have cheap insurance and think no one can beat your current vehicle insurance premium, try <strong><a href=\"https:\/\/www.outsurance.co.za\/car-insurance\/r500promo\/?utm_source=BusinessTech&amp;utm_medium=Sponsored+Article&amp;utm_term=November+2025\" target=\"_blank\" rel=\"noreferrer noopener\">OUTsurance\u2019s R500 challenge<\/a><\/strong>: if they\u2019re more expensive, you can ask them to pay you R500.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Compare with confidence<\/strong><\/h2>\n\n\n\n<p>Take a moment to compare your current <strong><a href=\"https:\/\/www.outsurance.co.za\/car-insurance\/car-insurance-south-africa\/?utm_source=BusinessTech&amp;utm_medium=Sponsored+Article&amp;utm_term=November+2025\" target=\"_blank\" rel=\"noreferrer noopener\">car insurance<\/a><\/strong> with OUTsurance \u2013 and ask yourself: Does my insurer offer a fixed excess? Do they reward me for not claiming?<\/p>\n\n\n\n<p>Complete the online form for a quote. You could end up with better service, more value, and extra cash in your pocket.<\/p>\n\n\n<p><iframe loading=\"lazy\" style=\"width: 100%; margin-top: 20px;\" src=\"https:\/\/leads.mybroadband.co.za\/outsurance\/\" width=\"100%\" height=\"770px\" frameborder=\"0\" scrolling=\"no\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span>\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n\n\n<p><em>OUTsurance is a licensed insurer and FSP. News24 Business Awards 2025. Hellopeter data average from August 2024 up and until July 2025. Google Reviews data average from January 2025 up and until July 2025. Internal non-life personal lines ombudsman data (calendar year 2021-2024). Ts and Cs <a href=\"https:\/\/www.outsurance.co.za\/campaigns\/terms-and-conditions\/?utm_source=BusinessTech&amp;utm_medium=Sponsored+Article&amp;utm_term=November+2025\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>online<\/strong><\/a>.<\/em> <em>The OUTbonus is a standard product feature, only paid after three claim-free years and is premium dependent.<\/em><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Make an informed decision with insights from a trusted industry leader.<\/p>\n","protected":false},"author":57,"featured_media":843624,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10459],"tags":[9653],"class_list":["post-843620","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-outsurance"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/843620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=843620"}],"version-history":[{"count":5,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/843620\/revisions"}],"predecessor-version":[{"id":843726,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/843620\/revisions\/843726"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/843624"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=843620"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=843620"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=843620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}