Massmart is one of South Africa\u2019s largest retailers and operates numerous brands, including Makro, Game, and Builders Warehouse.<\/p>\n\n\n\n
It has a presence in eight sub-Saharan countries and represents over 300 stores, which include retail and wholesale formats.<\/p>\n\n\n\n
South African shoppers at Massmart stores have become accustomed to having their till slips and baskets checked at the exit.<\/p>\n\n\n\n
This practice aims to reduce and prevent theft and loss due to criminal behaviour by shoppers and staff.<\/p>\n\n\n\n
The process allows a quick comparison of the items in the trolley or bags with the list of items on the receipt.<\/p>\n\n\n\n
The security personnel at the door verify that all merchandise leaving the store has been adequately paid for.<\/p>\n\n\n\n
The visible presence of staff checking receipts acts as a deterrent, discouraging potential shoplifters who know their goods will be inspected.<\/p>\n\n\n\n
It also helps prevent situations where a cashier might not scan certain items for a friend or accomplice, allowing the items to be taken out of the store without payment.<\/p>\n\n\n\n
Another potential benefit is that it can alert the store if the cashier did not scan an item due to an oversight.<\/p>\n\n\n\n
However, while this sounds like a good idea around a boardroom table, the reality is that it frustrates honest shoppers.<\/p>\n\n\n\n
The security personnel typically pretend to check a few items and stamp the till slip instead of doing a comprehensive review of items in the trolley.<\/p>\n\n\n\n
Security staff can’t review all items in trolleys on exit, as it will take too long and drive shoppers away.<\/p>\n\n\n\n
Massmart reviewing checking till slips on exit<\/h2>\n\n\n\n![\"\"](\"https:\/\/businesstech.co.za\/news\/wp-content\/uploads\/2025\/12\/Dries-DHooghe-1024x576.jpg\")
<\/a>Massmart COO Dries D\u2019Hooghe <\/figcaption><\/figure>\n\n\n\nBiznews podcast host Alec Hogg asked D\u2019Hooghe about the frustration which checking till slips when exiting a store causes.<\/p>\n\n\n\n
D\u2019Hooghe explained that it was one of the things they are reviewing as part of their focus on customer experience.<\/p>\n\n\n\n
\u201cWhat we are trying to do is that our internal problems don\u2019t become our customers\u2019 problems,\u201d he explained.<\/p>\n\n\n\n
He said many stores want to avoid losses, but that the actions they take to achieve this should not negatively affect their customers.<\/p>\n\n\n\n
\u201cIt creates friction. We are working hard to avoid any friction for our customers on the front end,\u201d he said.<\/p>\n\n\n\n
\u201cOur job is to remove friction for our customers so that they get a great shopping experience.\u201d<\/p>\n\n\n\n
D\u2019Hooghe said they are investing heavily to ensure the Walmart culture is embedded in Massmart and the stores under its banner.<\/p>\n\n\n\n
He explained that respect, integrity, service, and excellence are at the core of the company’s culture.<\/p>\n\n\n\n
\u201cWith the introduction of the Walmart brand in South Africa, we are accelerating the cultural component of the company,\u201d he said.<\/p>\n\n\n\n
Last year, they took 110 associates from Massmart stores and distribution centres to the United States to experience the culture first-hand.<\/p>\n\n\n\n
The company has also recently introduced Walmart Academies to the South African operation to embed its culture and grow staff members’ skills.<\/p>\n\n\n\n
\u201cAll our store managers went through the Walmart Academies to build their skills,\u201d D\u2019Hooghe said.<\/p>\n","protected":false},"excerpt":{"rendered":"
Massmart COO Dries D\u2019Hooghe revealed that the group is re-evaluating the decision to check till slips at the exit at Makro, Builders Warehouse, and Game stores.<\/p>\n","protected":false},"author":10,"featured_media":840710,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9872],"tags":[24328,24327,11615,8961,10387,2819],"class_list":["post-845594","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-builders-warehouse","tag-dries-dhooghe","tag-game","tag-makro","tag-massmart","tag-walmart"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/845594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=845594"}],"version-history":[{"count":3,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/845594\/revisions"}],"predecessor-version":[{"id":845604,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/845594\/revisions\/845604"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/840710"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=845594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=845594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=845594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/a>Biznews podcast host Alec Hogg asked D\u2019Hooghe about the frustration which checking till slips when exiting a store causes.<\/p>\n\n\n\n
D\u2019Hooghe explained that it was one of the things they are reviewing as part of their focus on customer experience.<\/p>\n\n\n\n
\u201cWhat we are trying to do is that our internal problems don\u2019t become our customers\u2019 problems,\u201d he explained.<\/p>\n\n\n\n
He said many stores want to avoid losses, but that the actions they take to achieve this should not negatively affect their customers.<\/p>\n\n\n\n
\u201cIt creates friction. We are working hard to avoid any friction for our customers on the front end,\u201d he said.<\/p>\n\n\n\n
\u201cOur job is to remove friction for our customers so that they get a great shopping experience.\u201d<\/p>\n\n\n\n
D\u2019Hooghe said they are investing heavily to ensure the Walmart culture is embedded in Massmart and the stores under its banner.<\/p>\n\n\n\n
He explained that respect, integrity, service, and excellence are at the core of the company’s culture.<\/p>\n\n\n\n
\u201cWith the introduction of the Walmart brand in South Africa, we are accelerating the cultural component of the company,\u201d he said.<\/p>\n\n\n\n
Last year, they took 110 associates from Massmart stores and distribution centres to the United States to experience the culture first-hand.<\/p>\n\n\n\n
The company has also recently introduced Walmart Academies to the South African operation to embed its culture and grow staff members’ skills.<\/p>\n\n\n\n
\u201cAll our store managers went through the Walmart Academies to build their skills,\u201d D\u2019Hooghe said.<\/p>\n","protected":false},"excerpt":{"rendered":"
Massmart COO Dries D\u2019Hooghe revealed that the group is re-evaluating the decision to check till slips at the exit at Makro, Builders Warehouse, and Game stores.<\/p>\n","protected":false},"author":10,"featured_media":840710,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9872],"tags":[24328,24327,11615,8961,10387,2819],"class_list":["post-845594","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-builders-warehouse","tag-dries-dhooghe","tag-game","tag-makro","tag-massmart","tag-walmart"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/845594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=845594"}],"version-history":[{"count":3,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/845594\/revisions"}],"predecessor-version":[{"id":845604,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/845594\/revisions\/845604"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/840710"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=845594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=845594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=845594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}