{"id":851997,"date":"2026-02-25T08:54:10","date_gmt":"2026-02-25T06:54:10","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=851997"},"modified":"2026-02-25T09:52:42","modified_gmt":"2026-02-25T07:52:42","slug":"autogeneral-leading-the-way-in-customer-experience-for-short-term-insurance","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/industry-news\/851997\/autogeneral-leading-the-way-in-customer-experience-for-short-term-insurance\/","title":{"rendered":"Auto&amp;General \u2013 Leading the way in customer experience for short-term insurance"},"content":{"rendered":"\n<p>Auto&amp;General has been ranked as the most customer-centric short-term insurance brand in South Africa.<\/p>\n\n\n\n<p>The accolade is based on findings from the 2025 Customer Experience Index, a large-scale research project overseen by University of Pretoria Professor Adr\u00e9 Schreuder.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.autogen.co.za\/blog\/autogeneral-recognised-as-the-leading-customer-experience-brand-in-south-africas-short-term-insurance-industry\/?VDN=WAJPA&amp;utm_source=businesstech&amp;utm_medium=article&amp;utm_campaign=awards_announcement&amp;utm_content=sponsored-article\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to learn more about Auto&amp;General.<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<p>A total of 6,384 South Africans participated in the study, sharing their views on different insurers and product offerings.<\/p>\n\n\n\n<p>The Index evaluated criteria such as customer expectations, lived experience, perceived value, satisfaction, loyalty, and problem-resolution capabilities.<\/p>\n\n\n\n<p>With a score of 73.7, Auto&amp;General outperformed the industry average of 69.5 by a significant margin.<\/p>\n\n\n\n<p>Schreuder noted that such a clear lead above the industry benchmark is uncommon in this sector.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Story behind the success<\/h2>\n\n\n\n<p>Auto&amp;General\u2019s sustained leadership in the local insurance market is underpinned by a deep commitment to customer needs.<\/p>\n\n\n\n<p>This commitment to its customers informs business decisions across the organisation, ensuring interactions are efficient, transparent, and client-focused.<\/p>\n\n\n\n<p>Continuous improvement of the customer journey remains a priority, with experience excellence viewed as a strategic advantage.<\/p>\n\n\n\n<p>The insurer also modernises its core systems and operations to improve service delivery and deliver practical benefits to policyholders.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Choose Auto&amp;General<\/h2>\n\n\n\n<p>By selecting Auto&amp;General, customers align with an insurer recognised nationally for its customer experience standards.<\/p>\n\n\n\n<p>The CE Index findings reinforce Auto&amp;General\u2019s position as a trusted choice for short-term insurance in South Africa.<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.autogen.co.za\/blog\/autogeneral-recognised-as-the-leading-customer-experience-brand-in-south-africas-short-term-insurance-industry\/?VDN=WAJPA&amp;utm_source=businesstech&amp;utm_medium=article&amp;utm_campaign=awards_announcement&amp;utm_content=sponsored-article\" target=\"_blank\" rel=\"noreferrer noopener\">Click here to learn more about Auto&amp;General.<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ranked highest in the 2025 Customer Experience Index, Auto&#038;General continues to demonstrate its dedication to South African policyholders.<\/p>\n","protected":false},"author":57,"featured_media":851998,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10459],"tags":[24847,24848,22486],"class_list":["post-851997","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-ag-article-banner","tag-auto-and-general-article-banner","tag-autogeneral-2"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/851997","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=851997"}],"version-history":[{"count":1,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/851997\/revisions"}],"predecessor-version":[{"id":851999,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/851997\/revisions\/851999"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/851998"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=851997"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=851997"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=851997"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}