{"id":863153,"date":"2026-06-10T08:48:51","date_gmt":"2026-06-10T06:48:51","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=863153"},"modified":"2026-06-10T08:48:53","modified_gmt":"2026-06-10T06:48:53","slug":"the-pharmacy-surprise-why-youre-paying-extra-for-prescriptions-and-how-to-avoid-it","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/industry-news\/863153\/the-pharmacy-surprise-why-youre-paying-extra-for-prescriptions-and-how-to-avoid-it\/","title":{"rendered":"The Pharmacy Surprise: Why You\u2019re Paying Extra for Prescriptions, and How to Avoid It"},"content":{"rendered":"\n<p>It\u2019s a familiar moment for many: you arrive at the pharmacy to collect your prescription, only to be told that you need to pay a \u2018levy\u2019.<\/p>\n\n\n\n<p>For many medical aid members, this moment, the unplanned co-payment, is one of the most frustrating parts of managing their health. What makes it worse is that it&#8217;s often avoidable. The reason it happens, and the way around it, comes down to two things: whether your medicine appears on your benefit plan\u2019s approved <strong>formulary<\/strong>, and whether you collect it from a <strong>designated network pharmacy<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.medshield.co.za?utm_source=businesstech&amp;utm_medium=in_article&amp;utm_campaign=medshield_campaign\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Click here for more info about Medshield Medical Scheme<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What a formulary actually is<\/h2>\n\n\n\n<p>Medical aid schemes use a formulary, which is essentially a list of medicines that the scheme has approved for cover. Medicines on this list are selected because they are considered safe and clinically effective. It is also important to know that the formulary is not uniform across all benefit plans, the list of covered medicines can differ depending on your specific benefit option, meaning, what is covered on one plan may not be covered on another.<\/p>\n\n\n\n<p>According to your medical aid\u2019s Scheme Rules, when your doctor prescribes something outside of that list, or when you collect your medication from a pharmacy that is not part of your scheme&#8217;s network, you may be asked to cover part of the cost yourself. That portion is called your <strong><em>co-payment<\/em><\/strong>.<\/p>\n\n\n\n<p>The good news is that a little knowledge goes a long way. In most cases, a short conversation with your doctor or pharmacist is all it takes to avoid paying extra.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How medication tiers work, and why they matter<\/h2>\n\n\n\n<p>Most medical aid schemes classify medicines into tiers. Your tier determines how much your scheme covers, and how much, if anything, you pay.<\/p>\n\n\n\n<p>While structures differ between schemes, the general framework looks like this:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tier 1 \u2013 Preferred generics: <\/strong>These are cost-effective generic medicines that are usually fully covered with no <strong>formulary c<\/strong>o-payment.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tier 2 \u2013 Alternative generics: <\/strong>Still affordable but may require authorisation or partial co-payment depending on your benefit plan.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tier 3 \u2013 Brand-name medicines: <\/strong>These may be covered in many cases, but if a generic alternative exists, you may be required to pay the price difference.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tier 4 \u2013 Specialised medicines: <\/strong>High-cost medicines used to treat complex or rare conditions, which usually require authorisation before the scheme will cover them.<\/li>\n<\/ul>\n\n\n\n<p>Understanding these tiers can help you make cost-effective treatment choices.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Five ways to reduce or eliminate your co-payment<\/h2>\n\n\n\n<p><strong>1. Use a network pharmacy<\/strong><\/p>\n\n\n\n<p>Medical aid schemes negotiate rates with designated pharmacy networks. Collecting your medication from one of these pharmacies generally means lower dispensing fees and full or higher coverage for formulary medicines.<\/p>\n\n\n\n<p>It is worth checking which pharmacy network applies to your specific benefit plan, as this can vary. &nbsp;Using a pharmacy outside the network can result in costs that are entirely avoidable.<\/p>\n\n\n\n<p><strong>2. Ask about generic alternatives<\/strong><\/p>\n\n\n\n<p>Generic medicines contain the same active ingredients as their brand-name equivalents and are regulated to the same standards of safety and effectiveness. Because generics cost less to produce, they are typically placed on lower formulary tiers, which often means you pay little to no co-payment at all.<\/p>\n\n\n\n<p>For a member on a chronic prescription, switching from a brand-name medication to its generic equivalent could reduce a monthly co-payment to zero with no change in the quality of treatment.<\/p>\n\n\n\n<p>It is worth asking your doctor or pharmacist whether a generic option is available for any prescription you receive regularly.<\/p>\n\n\n\n<p><strong>3. Check your medicine against your scheme\u2019s formulary<\/strong><\/p>\n\n\n\n<p>Before filling a prescription, you can check whether the medicine appears on the scheme, and your specific chosen benefit plan\u2019s approved formulary list. If it is not listed, speak to your doctor about a formulary alternative or a suitable generic.<\/p>\n\n\n\n<p>In many cases, a simple substitution to a formulary medicine can remove a co-payment.<\/p>\n\n\n\n<p><strong>4. Understand your tier before you reach the counter<\/strong><\/p>\n\n\n\n<p>Knowing which tier your prescribed medicine falls into helps you anticipate costs. It is a good idea to have an informed conversation with your doctor before the prescription is written, not after you&#8217;re already at the pharmacy. You can check your medicine\u2019s tier by contacting your medical scheme\u2019s contact centre to confirm which approved formulary tool applies to your plan and then searching it directly. Alternatively, you can ask your pharmacist to confirm the tier at the point of dispensing before any costs are finalised.<\/p>\n\n\n\n<p><strong>5. Apply for an exception if you have a clinical need<\/strong><\/p>\n\n\n\n<p>There are cases where your condition genuinely needs a medicine that is not on the formulary. In these situations, most schemes offer a formal exceptions process. This usually requires your doctor to submit a clinical motivation explaining why the standard formulary option is not appropriate for your treatment.<\/p>\n\n\n\n<p>If approved, the scheme may cover the cost, reducing or removing the co-payment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why formularies exist<\/h2>\n\n\n\n<p>Formularies are not just cost-cutting tools; they help direct members towards medicines that are clinically proven and cost-effective, ensuring schemes are better able to remain sustainable and keep contributions manageable for all members over the long term.<\/p>\n\n\n\n<p>The intent is not to limit access to good treatment; it is to ensure that good treatment remains accessible to everyone.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Making your prescription work harder for you<\/h2>\n\n\n\n<p>Prescription medicines are central to how millions of South Africans manage both short-term illness and long-term health conditions. Getting the most out of your medical aid cover means understanding the system well enough to work within it.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.medshield.co.za?utm_source=businesstech&amp;utm_medium=in_article&amp;utm_campaign=medshield_campaign\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Medshield Medical Scheme<\/strong><\/a> maintains a formulary built around medicines that are clinically appropriate, safe, and cost-effective. Members can search the approved formulary list at <a href=\"https:\/\/www.mediscor.co.za\/search-client-medicine-Formulary\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>www.mediscor.co.za<\/strong><\/a>, access the Scheme\u2019s designated pharmacy networks on <a href=\"https:\/\/www.medshield.co.za?utm_source=businesstech&amp;utm_medium=in_article&amp;utm_campaign=medshield_campaign\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Medshield\u2019s website<\/strong><\/a>, and speak to their healthcare provider about options that are aligned to the formulary when a prescription is issued.<\/p>\n\n\n\n<p>The co-payment at the pharmacy counter is not always inevitable. In many cases, it is simply the cost of not knowing and that is easy enough to change.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s a familiar moment for many: you arrive at the pharmacy to collect your prescription, only to be told that you need to pay a \u2018levy\u2019.<\/p>\n","protected":false},"author":57,"featured_media":863155,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10459],"tags":[22737,23888],"class_list":["post-863153","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-medshield-1","tag-pharmacy"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/863153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=863153"}],"version-history":[{"count":4,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/863153\/revisions"}],"predecessor-version":[{"id":863211,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/863153\/revisions\/863211"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/863155"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=863153"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=863153"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=863153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}