{"id":880629,"date":"2026-10-21T07:09:39","date_gmt":"2026-10-21T05:09:39","guid":{"rendered":"https:\/\/businesstech.co.za\/news\/?p=880629"},"modified":"2026-10-21T07:09:42","modified_gmt":"2026-10-21T05:09:42","slug":"how-codehesion-helped-a-top-south-african-retailer-modernise-its-systems-and-grow-its-user-numbers","status":"publish","type":"post","link":"https:\/\/businesstech.co.za\/news\/industry-news\/880629\/how-codehesion-helped-a-top-south-african-retailer-modernise-its-systems-and-grow-its-user-numbers\/","title":{"rendered":"How Codehesion helped a top South African retailer modernise its systems and grow its user numbers"},"content":{"rendered":"\n<p>A leading South African retail group recently engaged Codehesion to modernise one of its customer-facing digital platforms to improve delivery speed, enhance platform stability, and build a firm foundation for further expansion.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/codehesion.com\/home\/contact\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=How+Codehesion+helped+a+top+South+African+retailer+modernise+its+systems+and+grow+its+user+numbers&amp;utm_term=October+2026\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Click here to contact Codehesion.<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<p>After Codehesion conducted its initial assessment, it found numerous issues that the retail group had been unaware of, making the project more extensive than initially thought.<\/p>\n\n\n\n<p>The digital platform had been developed by a previous technology provider and carried substantial technical debt, limited documentation, and no meaningful automated testing.<\/p>\n\n\n\n<p>Additionally, multiple security, compliance, and ownership risks were present, with certain critical services remaining dependent on infrastructure controlled by the previous provider.<\/p>\n\n\n\n<p>These problems had degraded the customer experience for South Africans using the retail group\u2019s digital platforms, resulting in substantial reputational damage to the retailer\u2019s brand.<\/p>\n\n\n\n<p>These extensive issues would normally require a total rebuild and a halt to current development plans, but Codehesion took a different approach.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Codehesion\u2019s strategy<\/h2>\n\n\n\n<p>Codehesion\u2019s approach to the problem was to deliver both the rebuild and the development of new systems simultaneously, rather than delaying development to focus on resolving the problem first.<\/p>\n\n\n\n<p>The process was simple: Codehesion\u2019s development team worked on the requested new systems, but whenever they encountered an issue, they separately took the time to upgrade it.<\/p>\n\n\n\n<p>Thanks to this multi-faceted strategy, new customer-facing and commercially-focused functions continued to be developed at the same time that underlying system issues were steadily resolved.<\/p>\n\n\n\n<p>After four months of development, the new systems had successfully been launched, and the team was able to focus its full attention on the remaining modernisation requirements.<\/p>\n\n\n\n<p>This included removing legacy access and unnecessary compliance exposure, migrating third-party dependencies to client-controlled infrastructure, and restructuring backend services to include automated testing, improved control, and better technical documentation.<\/p>\n\n\n\n<p>Thanks to Codehesion\u2019s strategy, which caused minimal disruption to business operations, the retail group experienced substantial growth in its subscriber base, which more than tripled following the implementation.<\/p>\n\n\n\n<p>Additionally, the new platform provided enhanced digital capabilities, including an insurance interface that has facilitated the sale of thousands of policies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Long-term partners<\/h2>\n\n\n\n<p>The excellent results of this project have led to a strong relationship between Codehesion and the retail group, including numerous follow-up projects.<\/p>\n\n\n\n<p>This included two digital products, one of which has since processed hundreds of thousands of transactions, while the other achieved a 95% internal code-quality rating, compared with 40.5% for the platform originally inherited.<\/p>\n\n\n\n<p>This is proof that Codehesion is a top choice for South African companies with legacy systems or those needing new digital platforms.<\/p>\n\n\n\n<p><a href=\"https:\/\/codehesion.com\/home\/contact\/?utm_source=BusinessTech&amp;utm_medium=Article&amp;utm_campaign=How+Codehesion+helped+a+top+South+African+retailer+modernise+its+systems+and+grow+its+user+numbers&amp;utm_term=October+2026\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Click here to contact Codehesion.<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A top South African retail group recently more than tripled its digital user numbers, in part thanks to platform modernisation with Codehesion.<\/p>\n","protected":false},"author":57,"featured_media":880630,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"posted","_sma_x_autopost_error":"","_sma_x_post_id":"2112773382995329036","_sma_facebook_post_id":"191437357620492_2244051373081928","_sma_instagram_post_id":"","_sma_x_attempts":1,"footnotes":""},"categories":[10459],"tags":[13257],"class_list":["post-880629","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-codehesion"],"_links":{"self":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/880629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/comments?post=880629"}],"version-history":[{"count":1,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/880629\/revisions"}],"predecessor-version":[{"id":880631,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/posts\/880629\/revisions\/880631"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media\/880630"}],"wp:attachment":[{"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/media?parent=880629"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/categories?post=880629"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/businesstech.co.za\/news\/wp-json\/wp\/v2\/tags?post=880629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}