MTN SA CEO, Ahmad Farroukh, has apologised to customers for service disruptions resulting from the industrial action by employees affiliated to the Communications Workers Union (CWU).<\/p>\n
The strike, which commenced last Wednesday, has led to the closure of the 808 Call Centre and disrupted other services centres including retail stores and the high value repair centre.<\/p>\n
In a bid to end the labour dispute, MTN said it has made great strides to address the employees\u2019 bonus pay concerns with a comprehensive bonus offer of 8% in 2015, and a guaranteed 12% bonus in 2016.<\/p>\n
MTN said that its offer is better than the 8% that the CWU had demanded initially.<\/p>\n
\u201cIt is with great disappointment that our customers are subjected to the recent service experiences which are as a result of the strike. On behalf of MTN South Africa, I would like to extend my most sincere apology for this,\u201d said Farroukh.<\/p>\n
MTN has welcomed the establishment of a task team to look into payment for Sundays and public holidays in accordance with the provisions of the Basic Conditions of Employment Act.<\/p>\n
In the interest of resolving all matters of mutual interest, MTN has proposed that an independent binding arbitrator be appointed to adjudicate the matters at hand.<\/p>\n
\u201cI wish to assure our customers that we view this matter in a serious light and we are working tirelessly to ensure that all our support services are operational. We plan to fully restore our services soon,\u201d Farroukh said.<\/p>\n
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