The types of insurance claims disputes that are most likely to be resolved
The South African ombudsman for short-term insurance has released its annual report for 2016, showing the type of short-term insurance claim you are likely to have the most joy with when it comes to resolution.
The ombud said it received 14,916 complaints in 2016 of which 10,175 were registered as formal complaints – an increase of 780 more complaints received in 2016 compared to 2015.
The watchdog said that 8,631 cases were resolved, while through its rulings the ombud returned R100 million to consumers.
Of this amount, motor vehicle insurance claims made up that vast majority of complaints, and were ultimately paid out R59.2 million to the insured.
The second largest complaint category was with home owner insurance, where R16.03 million was paid out to complainants, followed by commercial insurance complaints (R10.2 million paid out).
Household content insurance was the least complained about, paying only R6.4 million to complainants. The remaining amount was covered by other insurance types.
Read: The most complained about long-term insurance companies in South Africa in 2017
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