FNB and the Department of Home Affairs (DHA) have extended Smart ID and passport collection points to KwaZulu-Natal.
FNB customers in the province can now apply via the Department of Home Affairs’ online booking system and are be able to collect their Smart IDs and passports at FNB’s Cornubia branch.
The Cornubia branch is the third FNB branch outside of Gauteng to offer the service.
The service is now available across seven FNB branches, including Merchant Place (Gauteng), Centurion Lifestyle (Gauteng), Lynnwood (Gauteng), Greenpoint (Western Cape), Burgersfort (Limpopo), The Glen (Gauteng) and now Cornubia (KwaZulu-Natal).
The booking process for ID and passport documents is facilitated through eChannel, a Home Affairs online booking portal that captures the applicant’s personal details.
Once the application has been processed online, the customer can schedule a booking to visit one of the designated branches for fingerprint verification.
The final stage is an SMS confirmation notifying the applicant that the document is ready for collection.
“We remain committed to our partnership with the Department of Home Affairs and our ambition to expand this service nationally for all our customers to experience. We will be prioritising on rolling out this service to other provinces in the near future,” FNB said.
Branches
All of South Africa’s biggest banks – with the exception of Capitec – offer the E-Home Affairs service at a handful of their branches.
Absa, FNB, Nedbank, and Standard Bank have had multiple branches supporting the service for several years. Discovery Bank and Investec Bank recently started participating in the programme with one branch each.
The tables below show all of the bank branches where you can book appointments to capture biometric data for your smart ID and passport application, and collect your documents when they are ready.
Absa
| Branch | City | Address |
|---|---|---|
| Absa Centurion Lifestyle Centre | Pretoria, Gauteng | Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave |
| Absa Sandton City | Sandton, Gauteng | c/o Rivonia Road & 5th Street, Sandton |
| Absa Towers | Johannesburg, Gauteng | 160 Main Street, Johannesburg |
| Absa Greenacres | Port Elizabeth, Eastern Cape | Greenacres Shopping Centre, 1 Ring Rd |
| Absa Key West | Krugersdorp, Gauteng | Shop 80, Key West Shopping Centre, c/o Paardekraal Drive & Viljoen Street |
Discovery
| Branch | City | Address |
|---|---|---|
| Discovery Bank Sandton | Sandton, Johannesburg | 1 Discovery Place, c/o Rivonia Road & Katherine Street, Sandton |
FNB
| Branch | City | Address |
|---|---|---|
| FNB Burgersfort | Burgersfort, Limpopo | Shop 55 Twin City Complex, Dirk Winterbach Street |
| FNB Centurion Lifestyle | Centurion, Gauteng | Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave |
| FNB Lynnwood | Pretoria, Gauteng | Shop 4, upper level, Cnr Simon Vermooten & Lynnwood Road, Equestria |
| FNB Merchant Place | Johannesburg, Gauteng | 4 Merchant Place, Cnr Rivonia Road & Fredman Drive |
| FNB Portside | Cape Town, Western Cape | 5 Buitengracht St, Portside Building |
| FNB The Glen | Johannesburg, Gauteng | Shop U2, The Glen Shopping Centre, Glenvista, Johannesburg |
| FNB Cornubia | Durban, KZN | Shop u56, Cornubia Boulevard |
Investec
| Branch | City | Address |
|---|---|---|
| Investec Bank Sandton | Sandton, Johannesburg | 100 Grayston Drive, Sandown |
Nedbank
| Branch | City | Address |
|---|---|---|
| Nedbank Arcadia | Pretoria, Gauteng | c/o Steve Biko & Madiba Street |
| Nedbank Sandown | Sandton, Gauteng | Shop L05 Block I Lower Ground, c/o Rivonia Rd & Maude St |
| Nedbank Constantia Kloof | Roodepoort, Gauteng | 18 Constantia Boulevard, Constantia Kloof |
| Nedbank St George’s Mall | Cape Town, Western Cape | Shop 3 Atterbury House, St Georges Mall, Long Market St |
| Nedbank Nelspruit Crossing | Mbombela, Mpumalanga | Shop 65 The Crossing Shopping Centre, c/o Madiba & Samora Machel Drives, Nelspruit |
Standard Bank
| Branch | City | Address |
|---|---|---|
| Standard Bank Centurion | Pretoria, Gauteng | c/o Hendrik Verwoerd & South Street |
| Standard Bank Killarney Mall | Johannesburg, Gauteng | Killarney Mall, 60 Riviera Road, Houghton |
| Standard Bank Simmonds Street | Johannesburg, Gauteng | 5 Simmonds Street |
| Standard Bank Canal Walk | Cape Town, Western Cape | Shop 599 Upper Level, Canal Walk Shopping Centre, Century City |
| Standard Bank Jubilee Mall | Hammanskraal, Gauteng | Shop 47 Jubilee Mall, c/o Jubilee Road D154 and Harry Gwala Road D2757 |
| Standard Bank Kingsmead | Durban, KZN | Standard Bank Centre, 1 Kingsmead Way, Stamford Hill |
| Standard Bank Newton Park | Port Elizabeth, Eastern Cape | 1 Pickering Street, Newton Park |
| Standard Bank Promenade Mall | Cape Town, Western Cape | Road Shop 73-75 Promenade Mall Beacon Valley, c/o AZ Berman Road & Morgenster Road |
Read: Home Affairs extends visas in South Africa – what you should know
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