Business Talk – Absa’s Subash Sharma on how banking innovations are helping customers through the pandemic

Subash Sharma is head of digital channels for Absa Retail and Business Banking, responsible for developing and executing the digital strategy at the bank.

Sharma is a member of the extended leadership team at Retail Banking and leads the transformation and turnaround of its digital channels.

At Absa, he has led various innovative solutions, such as Absa’s world-first transactional banking solution on WhatsApp. He has experience in various sectors, including manufacturing, aerospace, nuclear, consulting and banking.

In this Business Talk interview, Sharma discusses how banks are leveraging innovation in the current environment.

He shares how the Covid-19 pandemic has impacted Absa’s retail customers and talks through some of the initiatives that Absa has undertaken to help its customers during the current crisis.

Sharma highlights the important role that innovation has played in improving customers’ experiences and seeing the banking industry evolve in South Africa.

The full interview is embedded below. You can find all the Business Talk with Michael Avery interviews here.

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Business Talk – Absa’s Subash Sharma on how banking innovations are helping customers through the pandemic