Financial services firm Nedbank says it has added new features and services across its range of digital banking platforms.
These include the introduction of:
- Cardless withdrawals;
- Simplified mobile banking registration to access extensive mobile transaction options; and
- A digital conversational chatbot assistant called Enbi.
“Our digital journey is, and always has been, undertaken with the targeted destination to offer clients an easy to use, highly engaging and helpful digital banking experience, one that ensures seamless, cost-effective and convenient banking across all our digital channels,” said Ravikumaran Govender, programme executive for Digital Fast Lane at Nedbank.
The implementation of the new intelligent and intuitive chatbot assistant, Enbi, on Nedbank’s Money app and Online Banking platforms offers users an easy-to-use way of getting day-to-day tasks done in a timeous manner and allows customers a more natural way of engaging with the bank.
“Enbi is set to raise the bar when it comes to the value that digital assistants can bring to customers when managing their finances. Enbi’s intuitive interface and natural language make it easier for our users to find out more about our services and products.
“Enbi navigates users to key features in the Money app and Online Banking and has useful buttons and quick replies so they can quickly and easily achieve their tasks,” said Govender. “Enbi empowers and guides users how to perform certain tasks, like how to reverse a debit order or find their nearest branch.”
Govender said that customers have enthusiastically adopted the Live Agent Chat functionality that was implemented two years ago, and this latest feature enhances the ability of customers to engage with the bank.
The bank is also set to unveil several other enhancements to its digital banking offering, including mobile banking and an innovative cardless withdrawal solution on the Nedbank Money app, Nedbank Online Banking, Cellphone Banking and MobiMoney platforms.
The cardless withdrawal facility makes it quick and easy for Nedbank clients to send money to recipients, even if they are not Nedbank clients. Recipients can withdraw the cash from any Nedbank ATM or at selected retail stores using a secure voucher number and one-time password.
The bank has already partnered with Shoprite, Checkers, Usave and OK stores and will continue to grow its footprint across the country.
According to Govender, these enhancements align with Nedbank’s ongoing commitment to ensuring that clients who prefer to use convenient and cost-effective cellphone banking can now also enjoy other benefits that this popular platform offers. To this end, Nedbank is implementing a secure and simplified process for registering for mobile banking (*120*001#) services.
“Until now, clients had to use their Nedbank profile and PIN credentials to register, which meant that they first had to visit a branch to create a profile and then had to remember a 10-digit profile number and PIN…we recognised the need to bring in more convenience and a simpler experience for customers,” said Govender.
Going forward, clients can register for mobile banking using their Nedbank card details or following the traditional profile and PIN process. Either way, clients register only once and then receive a five-digit mobile banking PIN, which is all they need to access this convenient, feature-rich mobile banking platform.
“Our cellphone banking service gives Nedbank clients access to more than 40 menu-driven banking actions, including transfers, card and debit order management, notice of withdrawals, balance checks and value-added services like airtime and utility purchases.
“And because it costs only R1 per minute in airtime, it is an affordable and convenient way to get all your banking done anytime, anywhere,” said Govender.