More bank branches to offer Home Affairs services in South Africa in 2022

The Department of Home Affairs will expand its partnership with banks to offer additonal services at branches across the country next year, says minister Aaron Motsoaledi.

Answering a recent parliamentary Q&A session, Motsoaledi said the department’s partnership with banks is being piloted and operated at 25 bank branches.  “The intention is to increase the number of the sites to 70 once the Public-Private-Partnership Agreements are signed with the banks,” he said.

He added that the government plans to roll out these services on or around 1 July 2022, once the following issues have been resolved:

  • The mechanism for the payment and collection of the convenience fee paid by clients using the facilities; and
  • The connectivity relating to the system uptime and downtime in line with standard norms.

The department, the banks and the State Information Technology Agency are working continuously to resolve these issues,  Motsoaledi said.

Home Affairs initially introduced its banking pilot to assist with the reduction of long queues at DHA offices, to expand the service platforms, and to allow citizens to apply for Smart ID cards and passports online.

Applicants are only required to visit the bank branch to complete biometric requirements, thereby reducing the time spent in the bank or Home Affairs office.

All of the country’s biggest banks – with the exception of Capitec – offer the E-Home Affairs service at a handful of their branches.

Absa, FNB, Nedbank, and Standard Bank have had multiple branches supporting the service for several years. Discovery Bank and Investec Bank recently started participating in the programme with one branch each.

The tables below show all of the bank branches where you can book appointments to capture biometric data for your smart ID and passport application, and collect your documents when they are ready.

Absa

Branch City Address
Absa Centurion Lifestyle Centre Pretoria, Gauteng Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave
Absa Sandton City Sandton, Gauteng c/o Rivonia Road & 5th Street, Sandton
Absa Towers Johannesburg, Gauteng 160 Main Street, Johannesburg
Absa Greenacres Port Elizabeth, Eastern Cape Greenacres Shopping Centre, 1 Ring Rd
Absa Key West Krugersdorp, Gauteng Shop 80, Key West Shopping Centre, c/o Paardekraal Drive & Viljoen Street

Discovery

Branch City Address
Discovery Bank Sandton Sandton, Johannesburg 1 Discovery Place, c/o Rivonia Road & Katherine Street, Sandton

FNB

Branch City Address
FNB Burgersfort Burgersfort, Limpopo Shop 55 Twin City Complex, Dirk Winterbach Street
FNB Centurion Lifestyle Centurion, Gauteng Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave
FNB Lynnwood Pretoria, Gauteng Shop 4, upper level, Cnr Simon Vermooten & Lynnwood Road, Equestria
FNB Merchant Place Johannesburg, Gauteng 4 Merchant Place, Cnr Rivonia Road & Fredman Drive
FNB Portside Cape Town, Western Cape 5 Buitengracht St, Portside Building
FNB The Glen Johannesburg, Gauteng Shop U2, The Glen Shopping Centre, Glenvista, Johannesburg
FNB Cornubia Durban, KZN Shop u56, Cornubia Boulevard

Investec

Branch City Address
Investec Bank Sandton Sandton, Johannesburg 100 Grayston Drive, Sandown

Nedbank

Branch City Address
Nedbank Arcadia Pretoria, Gauteng c/o Steve Biko & Madiba Street
Nedbank Sandown Sandton, Gauteng Shop L05 Block I Lower Ground, c/o Rivonia Rd & Maude St
Nedbank Constantia Kloof Roodepoort, Gauteng 18 Constantia Boulevard, Constantia Kloof
Nedbank St George’s Mall Cape Town, Western Cape Shop 3 Atterbury House, St Georges Mall, Long Market St
Nedbank Nelspruit Crossing Mbombela, Mpumalanga Shop 65 The Crossing Shopping Centre, c/o Madiba & Samora Machel Drives, Nelspruit

Standard Bank

Branch City Address
Standard Bank Centurion Pretoria, Gauteng c/o Hendrik Verwoerd & South Street
Standard Bank Killarney Mall Johannesburg, Gauteng Killarney Mall, 60 Riviera Road, Houghton
Standard Bank Simmonds Street Johannesburg, Gauteng 5 Simmonds Street
Standard Bank Canal Walk Cape Town, Western Cape Shop 599 Upper Level, Canal Walk Shopping Centre, Century City
Standard Bank Jubilee Mall Hammanskraal, Gauteng Shop 47 Jubilee Mall, c/o Jubilee Road D154 and Harry Gwala Road D2757
Standard Bank Kingsmead Durban, KZN Standard Bank Centre, 1 Kingsmead Way, Stamford Hill
Standard Bank Newton Park Port Elizabeth, Eastern Cape 1 Pickering Street, Newton Park
Standard Bank Promenade Mall Cape Town, Western Cape Road Shop 73-75 Promenade Mall Beacon Valley, c/o AZ Berman Road & Morgenster Road

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More bank branches to offer Home Affairs services in South Africa in 2022