The Department of Home Affairs will expand its partnership with banks to offer additonal services at branches across the country next year, says minister Aaron Motsoaledi.
Answering a recent parliamentary Q&A session, Motsoaledi said the department’s partnership with banks is being piloted and operated at 25 bank branches. “The intention is to increase the number of the sites to 70 once the Public-Private-Partnership Agreements are signed with the banks,” he said.
He added that the government plans to roll out these services on or around 1 July 2022, once the following issues have been resolved:
- The mechanism for the payment and collection of the convenience fee paid by clients using the facilities; and
- The connectivity relating to the system uptime and downtime in line with standard norms.
The department, the banks and the State Information Technology Agency are working continuously to resolve these issues, Motsoaledi said.
Home Affairs initially introduced its banking pilot to assist with the reduction of long queues at DHA offices, to expand the service platforms, and to allow citizens to apply for Smart ID cards and passports online.
Applicants are only required to visit the bank branch to complete biometric requirements, thereby reducing the time spent in the bank or Home Affairs office.
All of the country’s biggest banks – with the exception of Capitec – offer the E-Home Affairs service at a handful of their branches.
Absa, FNB, Nedbank, and Standard Bank have had multiple branches supporting the service for several years. Discovery Bank and Investec Bank recently started participating in the programme with one branch each.
The tables below show all of the bank branches where you can book appointments to capture biometric data for your smart ID and passport application, and collect your documents when they are ready.
|Absa Centurion Lifestyle Centre||Pretoria, Gauteng||Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave|
|Absa Sandton City||Sandton, Gauteng||c/o Rivonia Road & 5th Street, Sandton|
|Absa Towers||Johannesburg, Gauteng||160 Main Street, Johannesburg|
|Absa Greenacres||Port Elizabeth, Eastern Cape||Greenacres Shopping Centre, 1 Ring Rd|
|Absa Key West||Krugersdorp, Gauteng||Shop 80, Key West Shopping Centre, c/o Paardekraal Drive & Viljoen Street|
|Discovery Bank Sandton||Sandton, Johannesburg||1 Discovery Place, c/o Rivonia Road & Katherine Street, Sandton|
|FNB Burgersfort||Burgersfort, Limpopo||Shop 55 Twin City Complex, Dirk Winterbach Street|
|FNB Centurion Lifestyle||Centurion, Gauteng||Centurion Lifestyle Centre, c/o Old Johannesburg Road & Lenchen Ave|
|FNB Lynnwood||Pretoria, Gauteng||Shop 4, upper level, Cnr Simon Vermooten & Lynnwood Road, Equestria|
|FNB Merchant Place||Johannesburg, Gauteng||4 Merchant Place, Cnr Rivonia Road & Fredman Drive|
|FNB Portside||Cape Town, Western Cape||5 Buitengracht St, Portside Building|
|FNB The Glen||Johannesburg, Gauteng||Shop U2, The Glen Shopping Centre, Glenvista, Johannesburg|
|FNB Cornubia||Durban, KZN||Shop u56, Cornubia Boulevard|
|Investec Bank Sandton||Sandton, Johannesburg||100 Grayston Drive, Sandown|
|Nedbank Arcadia||Pretoria, Gauteng||c/o Steve Biko & Madiba Street|
|Nedbank Sandown||Sandton, Gauteng||Shop L05 Block I Lower Ground, c/o Rivonia Rd & Maude St|
|Nedbank Constantia Kloof||Roodepoort, Gauteng||18 Constantia Boulevard, Constantia Kloof|
|Nedbank St George’s Mall||Cape Town, Western Cape||Shop 3 Atterbury House, St Georges Mall, Long Market St|
|Nedbank Nelspruit Crossing||Mbombela, Mpumalanga||Shop 65 The Crossing Shopping Centre, c/o Madiba & Samora Machel Drives, Nelspruit|
|Standard Bank Centurion||Pretoria, Gauteng||c/o Hendrik Verwoerd & South Street|
|Standard Bank Killarney Mall||Johannesburg, Gauteng||Killarney Mall, 60 Riviera Road, Houghton|
|Standard Bank Simmonds Street||Johannesburg, Gauteng||5 Simmonds Street|
|Standard Bank Canal Walk||Cape Town, Western Cape||Shop 599 Upper Level, Canal Walk Shopping Centre, Century City|
|Standard Bank Jubilee Mall||Hammanskraal, Gauteng||Shop 47 Jubilee Mall, c/o Jubilee Road D154 and Harry Gwala Road D2757|
|Standard Bank Kingsmead||Durban, KZN||Standard Bank Centre, 1 Kingsmead Way, Stamford Hill|
|Standard Bank Newton Park||Port Elizabeth, Eastern Cape||1 Pickering Street, Newton Park|
|Standard Bank Promenade Mall||Cape Town, Western Cape||Road Shop 73-75 Promenade Mall Beacon Valley, c/o AZ Berman Road & Morgenster Road|