As part of its ongoing innovation and long-term ambition of ensuring that FNB Connect is a telco provider of choice for FNB customers, FNB has enabled new functionality that will allow its customers to purchase smart devices over a 24 month repayment period on the FNB App.
FNB Connect is made up of three-pillars, namely the mobile virtual network operator (MVNO), devices and service provider.
The latest innovation allows customers to purchase devices across the following categories: Smartphones, Laptops, accessories, TVs, Gaming Consoles as well as Health and Fitness including smartwatches.
The new functionality on the FNB App also features rotational categories for ‘Deal of the Week’ and ‘Hot Deals’ that offer market leading value for money offers, helping customers manage their monthly telecommunications spend better with discounted deals.
CEO of FNB Retail, Raj Makanjee says, “We are constantly refreshing our solutions to align with the step change in customers’ needs.
This is also in line with our digital platform journey and ongoing commitment to empower our customers with tools to fully embrace an end-to-end digital experience.
Telecommunications is a vital component of our customers’ lives and has become even more important in the midst of a global pandemic.
Our holistic approach to solutioning for customer needs allows our customers to get much more value from banking with us.”
CEO of FNB Connect, Brad Roper is excited about the innovation and says FNB Connect services like the sale of prepaid vouchers such as electricity, LOTTO tickets, airtime and data, have been a big strategic driver of App usage and digital adoption for FNB.
“We consider ourselves as an online retailer and want to be able to offer our customers convenience and value for money, safely on platform.
The growing appeal of our offering is indicative of the value that users see in our service.
This innovation also comes at a crucial time when many of our customers and their families rely on digital solutions to work from home and also access educational tools for their children,” says Roper.
Customers can apply for devices over a 24-month payment period by going through the following steps on the FNB App:
- Select ‘Apply now’ on the FNB App home screen and click ‘For Me’.
- Scroll to the Connect shop.
- Choose a device category or SIM Plan type from the Connect shop on the FNB App.
- Hit ‘Apply now’.
- Complete your delivery details.
- Tell us when you’d like to pay every month, and from which account.
- View your quote and accept your contract.
“We pride ourselves on putting customers at the centre of our integrated financial solutions and the innovations we are implementing demonstrate our commitment to value-based banking, especially during these tough economic times.
Overall, these changes will go a long way to building main-bank relationships with our customers,” concludes Roper.