Dimension Data firm drives employment in Cape Town
Merchants, a business process outsourcing (BPO) firm, and subsidiary of Dimension Data has opened its new customer care centre in Cape Town.
The centre will employ 680 people by the end of 2013 and will service the UK’s second largest retailer, Asda.
The new centre will accommodate for the growth of the Asda account and is expected to generate 250 new jobs by December 2013.
The launch of the centre was attended by various dignitaries including the Premier of the Western Cape, Helen Zille.
“The BPO industry provides a great career path with job opportunities at various levels, especially for the youth of our province,” said Zille.
“Through this and other investments, Cape Town has firmly established itself as the international BPO destination of choice,” Zille said.
Global BPO Merchants, part of the Dimension Data group has created over 1,500 jobs in the Western Cape through contact centre investments from clients in Australia and the UK.
“Of the 1,500 jobs, 1,000 have been created between March 2012 and April 2013 which highlights the growth of the BPO & Offshoring sector in the region,” said Martin Dove managing executive: contact centre solutions at Dimension Data Middle East and Africa.
“Asda is a world class business with over 18 million customers. The fact that they have chosen Cape Town to service their customers in the UK speaks volumes about the quality of our people and I am confident that the centre will continue to go from strength to strength,” said Gareth Pritchard, CEO of BPeSA Western Cape.
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