Airports Council International (ACI) has announced the winners of the 2015 Airport Service Quality (ASQ) Awards, including the best airports in Africa.
ASQ, a benchmarking programme for airports, delivered over 550,000 in-depth passenger surveys at over 300 airports across more than 80 countries worldwide in 2015.
The 2015 results represent the world’s best in class airports where improving the customer experience is concerned—appraised by passengers.
“Airports have evolved into complex, customer-focused businesses in their own right that in many cases are in competition with each other for passenger traffic.”
“From duty free and restaurants to ambiance, cleanliness, courtesy of staff, amenities, efficiency and more, air travelers are expecting big things from the airports through which they travel,” said ACI World DG, Angela Gittens.
Best Airport in Africa – over 2 million passengers per year
1st – Mauritius Sir Seewoosagur Ramgoolam International Airport
2nd (tie) – Cape Town International Airport
2nd (tie) – King Shaka International Airport in Durban
3rd – O.R. Tambo International Airport in Johannesburg
Additional winners announced by ACI included:
Best Airport in Asia-Pacific – over 2 million passengers per year
- 1st (tie): Seoul Incheon; Singapore
- 2nd (tie): Beijing; Mumbai; New Delhi; Sanya Phoenix; Shanghai Pudong
- 3rd (tie): Guangzhou Baiyun; Taiwan Taoyuan; Tianjin Binhai
Best Airport in Europe – over 2 million passengers per year
- 1st (tie): Moscow Sheremetyevo; Pulkovo; Sochi
- 2nd (tie): Dublin; Malta; Prague; Zurich
- 3rd (tie): Copenhagen; Keflavik; London Heathrow; Porto; Vienna
Best Airport in Middle East- over 2 million passengers per year
- 1st: Amman
- 2nd (tie): Abu Dhabi; Doha
- 3rd (tie): Dammam; Dubai; Tel Aviv
Best Airport in North America – over 2 million passengers per year
- 1st: Indianapolis
- 2nd (tie): Dallas Love Field; Grand Rapids; Jacksonville; Ottawa; Tampa
- 3rd (tie): Austin; Detroit; Sacramento; San Antonio; Toronto Billy Bishop
Best Airport in Latin America-Caribbean – over 2 million passengers per year
- 1st: Guayaquil
- 2nd: Quito
- 3rd: Punta Cana
Best Airport by Size
2–5 million passengers per year
- 1st: Jaipur
- 2nd: Lucknow
- 3rd:Guayaquil
5–15 million passengers per year
- 1st: Sanya Phoenix
- 2nd: Tianjin Binhai
- 3rd:Hyderabad
15–25 million passengers per year
- 1st: Seoul Gimpo
- 2nd: Wuhan
- 3rd: Denpasar
25–40 million passengers per year
- 1st: (tie): Mumbai; New Delhi
- 2nd: Taiwan Taoyuan
- 3rd: Shanghai Hongqiao
Over 40 million passengers per year
- 1st (tie): Seoul Incheon; Singapore
- 2nd: (tie): Beijing; Shanghai Pudong
- 3rd: Guangzhou Baiyun
Best Airport by Region (under 2 million passengers per year)
Africa: Upington
- Europe: Skopje
- North America: Portland
- Latin America-Caribbean: Culiacan
Most Improved Airport
- Africa: Nairobi
- Asia-Pacific: Denpasar
- Europe: Istanbul
- Latin America-Caribbean: Kingston
- Middle East: Dammam
- North America: Saskatoon
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