The best and worst airlines in South Africa – when it comes to running on time

The Airports Company South Africa (Acsa) has released its latest on-time statistics for 2018.

The statistics look at the departure times of South Africa’s most prominent local carriers, across the country’s three biggest airports.

“Airport operational efficiency is measured through different measures, with on-time performance being the primary internationally accepted standard,” Acsa explained.

“On-time performance is measured by comparing the actual off-block time (when aircraft pushes back) against the airline schedule time for a departing flight.

“The measurement is done in accordance with the IATA (International Airlines Transport Association) universal standard benchmark which considers a 15-minute deviation from the scheduled time as an on-time departure.

“The on-time performance of the airlines is then averaged for a specific airport to produce the on-time performance for the airport,” it said.

You can find on-time performance data for Cape Town, OR Tambo and King Shaka International airport detailed below.


OR Tambo International Airport (Gauteng)

Rank Airline Airport Target 15 min on-time performance (September 2018) 15 min on-time performance (year to date)
1 Flysafair 87% 90.12% 93.80%
2 South African Airways 87% 82.96% 87.14%
3 Airlink 87% 83.92% 85.09%
4 Mango.com 87% 77.05% 79.29%
5 British Airways Domestic 87% 71.38% 78.52%
6 Kulula.com 87% 70.18% 77.15%
7 CemAir 87% 77.39% 77.12%
8 SA Express 87% 88.77% 68.98%

Cape Town International Airport (Western Cape)

Rank Airline Airport Target 15 min on-time performance (September 2018) 15 min on-time performance (year to date)
1 Flysafair 90% 91.76% 92.28%
2 South African Airways 90% 88.07% 91.13%
3 Airlink 90% 80.96% 86.19%
4 Mango.com 90% 80.21% 82.51%
5 British Airways Domestic 90% 70.17% 78.96%
6 CemAir 90% 82.46% 78.04%
7 Kulula.com 90% 65.84% 77.67%
8 SA Express 90% 73.05%

King Shaka International Airport (KZN)

Rank Airline Airport Target 15 min on-time performance (September 2018) 15 min on-time performance (year to date)
1 Flysafair 91% 94.81% 95.12%
2 Airlink 91% 90.46% 91.07%
3 South African Airways 91% 83.30%  90.47%
4 Mango.com 91% 84.51% 85.63%
5 British Airways Domestic 91% 76.75% 81.04%
6 Kulula.com 91% 67.63% 78.02%
7 SA Express 91%  66.96%

Read: Passengers robbed mid-air on SAA flight

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The best and worst airlines in South Africa – when it comes to running on time