MTN has announced that it plans to use biometric security in its ongoing fight against fraud.
The fingerprint biometric solution will be used to authenticate the identity of post-paid (contract) subscribers when they undertake a range of transactions, including applying for a new contract or an additional SIM, performing an upgrade or SIM swap and loading of chargeable value added services.
The system also links to the credit bureau’s expansive consumer database and can easily match customer’s fingerprints with their identity number.
“So many South Africans have become victims of identity theft and a first stop for these criminals is often the retail environment,” said Jacqui O’Sullivan, corporate affairs executive at MTN SA.
“Our fingerprint biometric solution will go a long way in enhancing the experience of our customers and protecting subscribers from the scourge of identity theft.”
The system is being rolled out to all MTN stores and plans are in place to deploy this solution to the sales channels as well.
“Any business has to stay one step ahead of the criminals, at all times and at MTN, we will continue to do all we can to best protect our valued customers,” O’Sullivan said.