There’s one thing machines can’t do better than us

The World Economic Forum predicts that five million jobs will be lost by 2020 as the Fourth Industrial Revolution continues to transform labour markets.

Most of the casualties will be repetitive manufacturing tasks and those considered dangerous for humans to perform. Robots can do these jobs faster and with greater precision than humans could ever hope to, leading to higher productivity and lower costs – the Holy Grail of manufacturing.

However, we’ll still need humans to operate these machines, to program them and tell them what to do, notes Matthew Kibby, vice-president, enterprise, Africa & Middle East at Sage.

“We’ll need humans to create bigger, better robots and to make sense of the data the machines churn out. The factory of the future can’t operate without humans. Rather, it will be a safer, more efficient space where machines augment the abilities and skills of humans, to increase output and reduce human error and injury.”

Now what?

But where does that leave the rest of us who didn’t study robotics and don’t know how to code software, Kibby asks.

“Ironically, we’re being forced to be more human, to embrace the skills and attributes that robots can’t yet replicate or do better than us. As more robots enter the workplace, we’ll crave face-to-face interaction, authenticity and human connection more than ever.

“While we leave the repetitive, time-consuming back-office tasks to the machines, we’ll be gifted with more time to focus on what’s becoming key for every industry: the customer experience and human interaction.”

Managers will have more time to interact with team members, noted Kibby. Colleagues will have more time to speak to customers and really understand their needs. HR will have more time to focus on upskilling team members rather than spending hours on on-boarding and payroll.

“And when we understand and can relate to each other better, we come up with new solutions, new products and better ways of doing things. We create and innovate.

“This means that skills like communication, emotional intelligence, strategy, people management, stakeholder interactions, leadership, creativity, entrepreneurship, analysis and decision-making will become more in demand, across all industries,” Kibby said.

Growth mindset

“We all have a role to play in making the future of work, well, work.

“Organisations will need to adopt a culture of learning and upskilling. People in low-skilled or non-customer-facing positions will need to be taught how to be creative, innovative and entrepreneurial,” Kibby said.

The onus will be on organisations to share their knowledge. “And the onus will be on us, as individuals, to grab every opportunity we can to learn and develop our skills. Freedom to choose is another trait the machines can’t take from us – and we all need to choose to be proactive, to seek out free online learning, to make ourselves indispensable.”

Kibby stressed that the reality is that automation is going to impact every job in some way. Impact, not replace. “That impact will be the ability to do our jobs better and faster, taking away the growing epidemic of ‘busyness’ and giving us more time to be more human. More time to grow and to find that elusive work-life balance.

“And if that’s the trade-off, then I’m all for it,” he said.


Read: How many South Africans could lose their jobs to robots in the next 7 years – and which skills are safer

Latest news

Partner Content

Show comments

Follow us

Recommended