Digital future “vital” says Nedbank
Nedbank CEO, Mike Brown pointed to “strong growth” across its digital platforms and stressed the importance of the bank’s online network going forward.
On Monday (25 February) Nedbank said that its client base has surpassed the six million mark.
The bank reported a 19% rise in diluted headline earnings per share to R15.95 for the year ended December 2012, and lifted its full year dividend per share 24.3% to 7.52 rand.
Nedbank also announced that it increased its footprint by 80 net new staffed outlets and 476 net new ATMs in 2012.
The financial services company underlined examples of innovations launched in 2012:
- Home loans online channel, which it said now contributes 10% to 15% of all intake;
- Nedbank App Suite with over 100 000 users to date;
- My Financial Life as a free online financial management tool to all in SA;
- The Social Media Listening Centre as an alternative communication channel for engaging clients.
On Monday, the financial services firm also tweeted that its Investor App has gone live within its Nedbank App Suite, while earlier this month (February), the group launched a mobile point-of-sale (POS) service.
Nedbank’s online personal financial management tool – My Financial Life – went live in October 2012 and provides a consolidated view of users’ entire financial position through an online portal.
Integrated-channel strategy
Nedbank said that its integrated-channel strategy, leveraging digital, is gaining momentum through extended branch banking hours, a 9% increase in sales people and increased cross-selling at point of sale enabled by the rollout of the new frontline banking platform, Siyakha, to over 7, 300 users.
“The strong transactional sales focus and continuous innovation contributed to over 1.15 million clients using Nedbank’s competitive digital channels. This is up 46% in the last 24 months and excludes clients using the eNote and m-pesa functionalities,” Nedbank said.
M-Pesa
Nedbank said that its M-Pesa mobile phone offering in conjunction with Vodacom remains an attractive offer for entry-level banking and continues to gain momentum with client registrations having reached one million in February 2012 from 693,000 a year ago.
“Initiatives to simplify the sign-on process and the introduction of an M-Pesa linked card should further increase the number of active users going forward,” the bank said.
Mike Brown on Twitter
On Monday, following the group’s results announcement, CEO Mike Brown took to social network Twitter to answer results-related questions.
Mike Brown Q&A 04
Mike Brown Q&A 02
Mike Brown Q&A 03
Mike Brown Q&A 04
More on Nedbank
Nedbank’s App Suite six months on
Nedbank launches mobile POS service
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