Sanral called, it wants your e-toll money

The South African National Roads Agency Limited (Sanral) is calling up motorists to chase up payments for outstanding e-toll bills.

Sanral told BusinessTech that it has started calling up motorists who have outstanding e-toll bills as part of a “recovery strategy” through its violations processing centre.

“Currently ETC (Electronic Toll Collection) averages around 100,000 outbound calls per month to selected road users. Based on the interactions, call results and payment profiling, they narrow the approach to a more targeted audience. The recovery system is intelligent,” Sanral said.

Earlier this week, the Justice Project South Africa (JPSA) said it received reports that Sanral-contracted officers had set up roadblocks at multiple locations around the Gauteng Freeway Improvement Project (GFIP).

The JPSA said that the Gauteng Department of Community Safety officers, contracted to Sanral, used branded e-toll trucks to stop motorists and ask the following questions:

  • Why they don’t have an e-tag;
  • Why they are driving on the e-toll roads without having an e-tag; and
  • Recording their name and ID number.

However, the department of community safety said that roadblocks in different parts of Gauteng were not linked to e-tolling,

“The Gauteng traffic police today [Tuesday] have operations across different parts of the province focusing on vehicle and driver fitness,” said spokesman Thapelo Moiloa.

The Johannesburg metro police said its officers would not stop motorists for e-tolls.

Show me the money

Sanral also said that it has continued with its monthly auction programme on Wednesday (4 June) which successfully raised R500 million.

“The total bids amounted to R955 million. The full suite of guaranteed bonds under the DMTN programme was offered and the entity tapped all five of these at the auction,” Sanral said.

It follows a similar auction in May, in which the company also raised R500 million and is part of plans to raise R5.5 billion in 2014 in lots of about R500 million at a time.

BusinessDay reported that Sanral’s debt has ballooned to R40 billion, largely as a result of the Gauteng Freeway Improvement Project.

In May, Sanral CFO, Inge Mulder refuted claims that the road agency has a cash-flow problem.

Sanral said it had 1.2 million registered e-tag users, and collection from these is “going fine”. The agency collected R250.8 million in e-tolls during February. The agency has not reported on collection numbers since then.

As at 28 February 2014, the total revenue transferred to the Violations Processing Centre was R543,544,574, of which R50,043,487 has been paid, representing 9.21%.

Mulder said that, while only 9% of non-registered users pay for e-tolls after seven days, 35% of these users do pay within seven days.

More on Sanral and e-tolls

Motorists report e-toll roadblocks

Sanral denies e-tag spot checks

Sanral: getting exact e-tag figures is hard

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Sanral called, it wants your e-toll money