FNB moves to appease angry customers after spate of safety deposit burglaries
FNB CEO Jacques Celliers says that a process is underway to help customers impacted by recent safety deposit burglaries in Randburg, Parktown and Sunnypark.
The bank was thrust into the spotlight following the high-profile safety deposit box robberies which left customers fuming due to a lack of communication from FNB.
In a move to patch up relations with customers, Celliers said that the bank would reimburse them for reasonable costs incurred for the replacement of marriage certificates, identity documents, birth certificates and passports.
“Similarly, the bank will continue to assist by reimbursing impacted customers for insurance excess payments where customers submitted successful claims to their insurance companies,” he said.
In addition, FNB said it will, despite not being legally obliged to do so, take a further steps to help impacted customers by initiating settlement discussions with uninsured Randburg, Parktown and Sunnypark customers who had their safety deposit boxes tampered with.
“In spite of the ongoing independent and criminal investigations, we hope that this proactive gesture will go some way to limiting the negative impact on our customers. We deeply regret the impact of these criminal incidents and we will continue to help all impacted customers where we can,” Celliers said.
He said a dedicated team will directly engage all impacted customers and the outcome of the settlement discussions will depend on individual customers providing evidence regarding the contents of their safety deposit boxes.
“Due to the unique circumstances of every individual claim, FNB is unable to confirm a timeline for the completion of the settlement discussions but is committed to expediting the process. Furthermore, the bank cannot divulge any details pertaining to the settlement negotiations due to confidentiality.”
Read: Angry customer slams FNB with sign over the N1 in Joburg
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