Seacom services restored
Seacom says that it has been able to add significant capacity to its network, and as a result, has restored services to the majority of customers across southern and eastern Africa.
“In addition, over the last 36 hours, we have been able to augment the IP network to relieve congestion,” Seacom said in a press statement.
Seacom said that they will continue to focus on bringing further capacity into the network with a view to completing the restoration activity as soon as is possible.
Seacom experienced a physical cable cut in the Mediterranean Sea on Friday 22 March, causing an outage on the system. The outage is expected to last until early April.
The full statement from Seacom:
Seacom has completed the restoration of the majority of its customers on the Seacom cable system link that was cut between Egypt and Europe. Seacom customers that are using this Seacom link should now see their services returning to normal.
There still remain a handful of customers that Seacom is continuing to put up on alternative paths across the Mediterranean Sea this morning. It is estimated that these last customers will be up on restoration services very soon.
To implement this restoration, the Seacom team had to identify, negotiate and sign contracts to establish multiple paths across the Mediterranean on cable systems that were unaffected by the recent cable cuts. Additionally, once these routing paths were chosen, cross connects at the Egypt and Marseille terminals had to be manually coupled by teams deployed at both sites.
“Seacom activated a huge amount of manually-restored capacity on alternative paths in a short time frame. We have also managed to assist in restoring services on other East Africa cable systems that are also down due to the same cable cut incident on a different subsea cable in the Mediterranean. We did this as an act of good faith and to ensure that customers in Eastern Africa see services returning to normal as quickly as possible ” said Claes Segelberg, Seacom’s CTO.
The Seacom subsea cable cut in the Mediterranean is being investigated to understand the root cause of the outage. Ships are being sent to the area to bring up the cable and implement repairs. Seacom will keep its customers updated on these activities, while ensuring that customers are up on the restoration path capacity until such time as all repairs to the cable have been completed.
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