Joburg warns of service disruption – these services won’t be available for another week
The City of Johannesburg says its system maintenance deadline has been pushed back by another week.
Earlier this month, the city launched a system maintenance exercise to improve customer service quality.
The routine maintenance exercise began on Saturday, 4 March, and was initially scheduled to conclude on Tuesday, 21 March 2023. This has now been extended to Tuesday, 28 March 2023, for further fixes to be implemented.
“As part of the ongoing maintenance exercise, hardware inconsistencies will be fixed, and some database discrepancies slowing down the system will be addressed to ensure optimal functioning,” it said.
However, during this time, a host of services will be disrupted or not available, the city warned.
This includes:
- Applications for new service connections (water and electricity),
- Applications for meter tests,
- Applications for pensioner rebates,
- Closing and opening of new accounts,
- Applications of clearance figures,
- Issuing clearance certificates to conveyancing attorneys,
- Refunds processing, and
- The call centre cannot process service requests or view accounts and will remain unavailable.
The city said that customers may also experience temporary difficulties accessing their current invoices through the e-Joburg platform.
“However, some services are still available, including accessing historic customer statements and uploading meter readings through the e-Joburg platform, making payments on the system at walk-in centres, and EFT payments through third parties such as Easy Pay, Shoprite Checkers, etc,” it said.
Customers not receiving their most recent invoices are encouraged to pay based on their previous month’s bills to avoid falling into arrears or an average where accounts disputes are logged. When the system becomes available, these payments will be reflected on customers’ statements, it said.
Although some services remain unavailable, the city said it is continuously rendering other services without any interruptions, and this includes:
- Call Centre continues to service all priority requests and incidents for City Parks
- City Power and Joburg Water will continue to render query and issue support through the Forcelink App
- JRA find and fix app remains available
- Managed-Engine solution for logging incidents that relate to fibre and Wi-Fi failures remains available
- The construction permit system remains available to submit all development plans requests
“The city understands the inconvenience that the maintenance exercise may cause and apologises for it. The city is committed to delivering excellent services to customers and will do everything possible to minimize the impact of the disruption,” it said.
Customers can contact the city’s customer service centres for further information. The database maintenance exercise is necessary for improved end-to-end business processing and customer satisfaction, it said.
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