All the bank branches where you can get your Smart ID and passport
Home Affairs Minister Aaron Motsoaledi says that his department is working hard to tackle the problem of long queues at offices across the country.
Debating the department’s 2023/24 budget vote this week, the minister outlined several initiatives underway to achieve this, including the progress being made on overhauling the department’s tech and networks and the rollout of more mobile banking units to serve underserviced communities.
The minister said that the department currently has 120 of these units, with 100 more being manufactured. The goal is to purchase hundreds more of these units, he said, adding that he won’t be happy until there are over 1,000 such units in operation.
Beyond mobile units, Home Affairs has launched several other initiatives to expand its reach over the years.
Earlier this year, the group launched satellite offices in major malls across the country. It has also expressed interest in expanding its services to more bank branches.
For South African-born citizens, there are currently a total of 27 bank branches where they can renew their passports or smart IDs across the country, with many more to come.
Through the branches, South Africans are able to apply for, process and collect Smart IDs and passports, skipping the long queues and strained service levels that are often experienced at standard Home Affairs branches.
The period for the Department of Home Affairs (DHA) banking pilot was expected to end on 31 March 2023; however, according to FNB, the participating banks and the Banking Association of South Africa have now agreed to extend the pilot to September 2023.
Motsoaledi said that the department was aiming to open 43 more offices at bank branches in South Africa once the agreements were signed.
Most of the current DHA-supported bank branches favour First National Bank (FNB) and Standard Bank, which together have 16 of all DHA-supported bank locations. A breakdown is provided below:
- Standard Bank — 9
- FNB — 7
- Nedbank — 5
- Absa — 4
- Discovery Bank — 1
- Investec — 1
The latest bank branch to open for Home Affairs services is Standard Bank, Kathu Mall, which opened at the end of 2022.
In the meantime, the department is also expanding its branch network to stand-alone offices at malls across the country, with a branch at Menlyn Mall. This will be followed by installations at Cresta Mall in Johannesburg, Pavillion in eThekwini, and Tygervalley in Cape Town.
“Clients will now have the convenience of applying for these services when they visit the centre for their shopping,” said Motsoaledi.
Home Affairs is notorious in South Africa for its long lines and even longer wait times, and these DHA-supported bank branches show signs of its popularity.
First National Bank (FNB) recently reported that it has seen an increase in the number of customers using home affairs in bank branches for identification documents (ID) and passport applications.
In its interim results for the six months ending December 2022 on Thursday (2 March), the group reported that it had over 184,000 ID applications and 220,000 passport applications.
Bank branches at which South Africans can book to renew their passport and apply for a smart ID card are listed in the tables below.
(Note: Before visiting one of these branches, please contact them beforehand as branches may close or only offer one service rather than the other. Booking is mandatory.)
Gauteng
| Home Affairs bank branches | ||
|---|---|---|
| Bank | Address | Contact number |
| Standard Bank (4) | ||
| Standard Bank Centurion | Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre | 012 671 4042 |
| Standard Bank Killarney Mall | Killarney Mall, Riviera Rd, Killarney, Johannesburg | 011 486 0002 |
| Standard Bank Jubilee Mall | Shop no. 47 Jubilee Mall corner Jubliee and Harry Gwala Road Temba Hammanskraal | 011 351 7814 |
| Standard Bank Simmonds Street | 5 Simmonds St, Selby, Johannesburg, | 011 631 1624 / 011 639 4205 |
| FNB (4) | ||
| FNB Centurion Lifestyle Centre | Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre Centurion | 066 460 0530 / 012 653 2661 |
| FNB Glen Shopping Centre | Shop U2, The Glen Shopping Centre, Glenvista | 061 495 4441 |
| FNB Lynwood | Shop L04 Upper-level Cnr Simon Vermooten & Lynnwood Rd Equestria Pretoria | 066 460 0130 |
| FNB Merchant Place | 4 Merchant Place cnr Rivonia and Freedman Dr Sandton | 066 290 3307 |
| Nedbank (3) | ||
| Nedbank Arcadia | Shop 25, Nedbank Plaza, Beatrix Street, Arcadia | 066 460 0122 |
| Nedbank Constantia Kloof | 16 Constantia Boulevard Constantia Kloof Roodepoort | 011 639 4208 |
| Nedbank Rivonia | 135 Rivonia Road, Sandown, Sandton | 066 290 3257 |
| Absa (3) | ||
| Absa Centurion Lifestyle Centre | Shop 36 cnr Lenchen and Old Johannesburg Road Centurion Lifestyle Centre Centurion | 066 460 0356 |
| Absa Key West Krugersdorp | Shop 80 Key West Shopping Centre cnr Paardekraal Drive and Viljoen Street Krugersdorp | 079 900 6457 |
| Absa Sandton City | Cnr Rivonia Road and 5th Street Sandton | 066 290 3314 |
| Discovery Bank (1) | ||
| Discovery Bank Head Office | 1 Discovery Place, cnr Rivonia Road and Katherine Street, Sandton | 0860 998 877 |
| Investec (1) | ||
| Investec Bank Sandown | 100 Grayston Dr Sandown Sandton | 011 286 7000 |
Western Cape
| Home Affairs bank branches | ||
|---|---|---|
| Bank | Address | Contact number |
| Standard Bank (2) | ||
| Standard Bank Canal Walk | Shop 599, Upper Level, Canal Walk Shopping Center, Century Blvd, Century City | 021 529 8216 |
| Standard Bank Mitchell’s Plain Promenade | Corner AZ Berman Road And Morgenster Road, Mitchell’s Plain | 0860 123 000 |
| FNB (1) | ||
| FNB Greenpoint | Shop 1 & 2, ERF 176300, Media Quarter, Somerset Road, Greenpoint | 087 345 6090 |
| Nedbank (1) | ||
| Nedbank St George’s Mall | Shop 3 The Box, St Georges Mall cnr Riebeeck Street | 0800 555 111 |
Eastern Cape
| Home Affairs bank branches | ||
|---|---|---|
| Bank | Address | Contact number |
| Standard Bank (1) | ||
| Standard Bank Newton Park | 1 Pickering St Newton Park Port Elizabeth | 041 404 8319 |
| Absa (1) | ||
| Absa Port Elizabeth | 682 Cnr. Bagshaw & Govan Mbeki Avenue Port Elizabeth |
041 404 8319 |
Northern Cape
| Home Affairs bank branches | ||
|---|---|---|
| Bank | Address | Contact number |
| Standard Bank (1) | ||
| Standard Bank Kathu Mall | Shop 62 Village Walk Shopping Centre Kathu, Hendrik Van Eck Street, Postmasburg | 053 723 9610 |
KwaZulu Natal
| Home Affairs bank branches | ||
|---|---|---|
| Bank | Address | Contact number |
| Standard Bank (1) | ||
| Standard Bank Kingsmead | 1 Kingsmead Way, Durban | 031 308 7900 |
| FNB (1) | ||
| FNB Cornubia | Shop U56, Cornubia Boulevard, Cnr N2 Highway & M41, Durban | 031 308 7900 |
Limpopo
| Home Affairs bank branches | ||
|---|---|---|
| Bank | Address | Contact number |
| FNB (1) | ||
| FNB Burgersfort | Shop 55 Twin City Complex Dirk Winterbach Street Burgersfort | 072 457 8619 / 013 216 0098 |
Mpumalanga
| Home Affairs bank branches | ||
|---|---|---|
| Bank | Address | Contact number |
| Nedbank (1) | ||
| Nedbank Nelspruit (Temporarily closed) | Shop 65 The Crossing Shopping Centre cnr Samora Machel and Madiba Drive Nelspruit | 081 336 5941 |
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