Business Talk – Standard Bank’s Thandiwe Legwaila reveals how AI is reshaping digital banking

In this Business Talk with Michael Avery interview, Standard Bank’s Thandiwe Legwaila discusses the evolution of transaction banking in South Africa.

Legwaila is the Head of Transaction Banking for Standard Bank CIB and has worked at the company for close to 20 years.

During this time, she has held key positions – including Head of Documentary Trade Products, and Head of Trade and Working Capital Finance.

Legwaila holds a Bachelor of Law, a Bachelor of Social Science, and a Master of Law from the University of Cape Town.

The interview

In this Business Talk interview, Legwaila explains how transactional banking is evolving in response to the digital transformation taking place in South Africa.

She discusses why banks must invest in digital platforms and details how many transaction banks have already responded through emergent technologies like AI and machine learning.

Legwaila then reveals the opportunities for future innovation in digital banking that she’s most excited about.

She concludes by discussing the opportunities available to the transaction banking sector to bring better services to underserved markets.

Watch the full interview with Thandiwe Legwaila below.