Is this the end for voicemail?
One of the world’s ‘megabanks’, JPMorgan Chase & Co. is reportedly ditching voicemail for consumer-bank employees.
Bloomberg reported that the financial services company aims to save $2 billion in annual expenses by removing the service which enables users to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organisations, products and services, using an ordinary telephone.
“We realized that hardly anyone uses voice mail anymore because we’re all carrying something in our pockets that’s going to get texts or e-mail or a phone call,” Gordon Smith, head of JPMorgan’s consumer and community bank, said.
“So we started to cut those off.”
According to Bllomberg, JPMorgan has 135,908 employees in its retail division, while voicemail services cost $10 a month per line.
Approximately 65% of employees with voicemail had it deactivated, for $3.2 million in annualized savings, said Michael Fusco, a JPMorgan spokesman.
In December Coca-Cola cut voicemail services at its headquarters in the US “to simplify the way we work and increase productivity,” according to an internal memo.
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